Open to opportunities

Adebayo Philip

@adebayophilip1

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Dedicated technical support specialist with a passion for learning and problem-solving.

Nigeria

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What I'm looking for

Seeking a dynamic environment that offers growth opportunities, where I can apply my technical skills and passion for problem-solving to contribute to organizational success.

I am a motivated and detail-oriented technical support specialist with a strong background in resolving customer issues and optimizing support processes. My experience spans various roles, including leading support teams, handling crisis management, and collaborating across departments to ensure customer satisfaction and operational efficiency.

Proficient in a range of technical skills, I have worked with tools like cPanel, WHM, and WHMCS, and I am well-versed in web design technologies such as HTML, CSS, and JavaScript. My ability to multitask, communicate effectively, and work under pressure has allowed me to consistently meet deadlines and deliver results in fast-paced environments.

Complementing my technical expertise, I hold a B.Sc. in Industrial Computing and Engineering and am currently pursuing a PGD in Computer Science. I am committed to continuous learning and leveraging my skills to contribute to the success of any organization I join.

Experience

Work history, roles, and key accomplishments

Current

Support Team Lead

Current

Enrol Web Services

Oct 2023 - Present (1 year 7 months)

Leading and managing the support team, ensuring SLAs and customer satisfaction, resolving escalations, optimizing support processes, and collaborating with other departments. Responsible for crisis management and tracking performance metrics.

Team Leadership Customer Satisfaction SLA Management Crisis Management Performance Metrics

Current

Technical Support Specialist

Current

Verpex

Jan 2022 - Present (3 years 4 months)

Providing technical assistance to customers via live chat, tickets, or emails. Creating guides for the knowledge base and resolving customer issues related to website problems. Evaluating compatibility of new programs with existing systems.

Customer Support Knowledge Base Systems

Technical Support Specialist (L1 Support)

Garanntor Hosting Limited

Jan 2022 - Feb 2022 (1 month)

Creating reseller hosting accounts, setting account privileges, and deploying new hosting servers. Proficient in cPanel, WHM, and WHMCS. Installing SSL for clients and troubleshooting DNS records issues.

CPanel WHMCS SSL

Solar Technician

Power From The Other Side

Oct 2021 - Jan 2022 (3 months)

In charge of solar installation and maintenance, providing technical support and energy auditing recommendations.

Maintenance Technical Support

Technical Engineer

Fibernet Broadband Limited

Oct 2021 - Jan 2022 (3 months)

Responsible for installations, troubleshooting, and maintaining fiber optic systems. Conducting inspections and measuring signal strength to ensure optimal performance.

Troubleshooting System Inspection Premises Cabling

Education

Degrees, certifications, and relevant coursework

Ajayi Crowther University

Postgraduate Diploma, Computer Science

2023 -

Currently pursuing a Postgraduate Diploma in Computer Science, focusing on advanced computing concepts and applications.

African University of Benin

Bachelor of Science, Industrial Computing and Engineering

2014 - 2018

Completed a Bachelor of Science in Industrial Computing and Engineering with a major in Electrical and Electronics Engineering, gaining foundational knowledge in computing and engineering principles.