I'm looking to continue resolving web hosting, SaaS, and infrastructure issues in a remote, ticket, chat, or phone-based support role where I can investigate root causes, communicate clearly, and collaborate on escalations.
Looking for a job
Samuel Busa
@samuelbusa
I'm a technical support and customer support professional with 6+ years of experience in web hosting, troubleshooting, and remote customer support.
NigeriaWhat I'm looking for
I've supported web hosting customers at Hosting.com and A2 Hosting, resolving issues across websites, WordPress, domains, email, DNS, SSL, and web applications.
I investigate account configurations, server information, logs, request patterns, and diagnostic results to identify root causes. I provide practical, step-by-step solutions that work for both technical and non-technical customers.
My troubleshooting work spans WordPress configuration, caching, performance, connectivity, databases, Linux environments, and hosting control panels. I also investigate suspicious traffic, malware indicators, and WAF or ModSecurity blocks.
I document resolutions, own incidents through investigation, and escalate complex infrastructure issues with clear evidence and customer context. I bring a Computer Science background and extensive remote, ticket-based support experience.
Experience
Work history, roles, and key accomplishments
HO
Provided customer-facing technical support for websites, hosting accounts, domains, email, DNS, SSL, and web applications. Investigated and resolved issues related to WordPress, caching, performance, security, and hosting environments.
Technical Support Specialist
A2 Hosting Inc.
Jan 2021 - Jan 2025 (4 years)
Provided ticket-based technical support to web hosting customers, diagnosing and resolving website, WordPress, hosting, domain, DNS, email, SSL, database, and account-related issues. Escalated complex infrastructure issues with detailed documentation.
TL
Technical Support Officer / Web Advisor
Trefoil Networks Ltd.
Jan 2019 - Mar 2021 (2 years 2 months)
Provided technical support for website, hosting, networking, and technology-related issues. Diagnosed technical problems, provided step-by-step solutions, and escalated complex issues when necessary.
Education
Degrees, certifications, and relevant coursework
Nasarawa State University
Bachelor of Science, Computer Science
2017 - 2018
Bachelor of Science in Computer Science from Nasarawa State University, Nigeria, completed in 2018.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
15k-30k USD
Social media
Skills
Customer SupportTechnical SupportTicket ManagementTroubleshootingRoot Cause AnalysisClient CommunicationIncident ManagementDocumentationWordPressWeb HostingCPanelLinuxWindowsSSHCLI TroubleshootingDNSDomainsSSL TLSCachingPHPMySQLHTMLCSSBrowser Issue TroubleshootingBrowser DevToolsApacheNginxFTPSFTPEmail TroubleshootingLog AnalysisWAFMODSecurityImunify360RedisObject CacheMalware InvestigationREST APIsHTTPHTTPSConnectivity DiagnosticsPerformance AnalysisEscalation ManagementCross team Collaboration
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