Ohunene SiakaOS
Open to opportunities

Ohunene Siaka

@ohunenesiaka

Highly proficient support specialist with extensive technical expertise.

Nigeria

What I'm looking for

I am looking for a role where I can leverage my technical expertise and customer service skills to contribute to organizational success while continuing to grow professionally.

I am a highly proficient support specialist with over 5 years of experience in troubleshooting and resolving technical issues related to Windows operating systems, audio, printers, and cameras. My expertise extends to Microsoft Office 365, where I have provided exceptional customer service and technical support to clients, ensuring their issues are resolved efficiently and effectively.

Throughout my career, I have demonstrated exceptional problem-solving skills and attention to detail, which have allowed me to excel in various customer support roles. I have a proven track record of managing multiple support requests, collaborating with cross-functional teams, and creating comprehensive technical documentation. My commitment to customer satisfaction has consistently resulted in positive feedback and high retention rates.

Experience

Work history, roles, and key accomplishments

PP

Customer Support Service/Cold Calling

Prestige Elite Properties

Apr 2024 - Jul 2024 (3 months)

Provided technical support to customers, troubleshooting and fixing issues related to Office365 and Windows Operating Systems. Documented issues and escalated them to the concerned team if required.

TE

Customer Support Advocate

Tekexperts

Jan 2021 - Feb 2024 (3 years 1 month)

Proficient in troubleshooting and resolving technical issues related to Windows audio, printers, and cameras. Managed multiple support requests and created technical documentation.

SS

Customer Support Specialist

Smartweb IT Solutions

May 2016 - Nov 2018 (2 years 6 months)

Provided technical support on cPanel, Plesk, and DNS configuration. Managed customer accounts and collaborated with teams to enhance server performance.

Education

Degrees, certifications, and relevant coursework

UM

University of Maiduguri

Bachelor of Engineering, Computer Engineering

Grade: Second Class Honours Upper Division

Studied Computer Engineering, earning a Bachelor of Engineering with Second Class Honours Upper Division.

Tech stack

Software and tools used professionally

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