Ohunene Siaka
@ohunenesiaka
Highly proficient support specialist with extensive technical expertise.
What I'm looking for
I am a highly proficient support specialist with over 5 years of experience in troubleshooting and resolving technical issues related to Windows operating systems, audio, printers, and cameras. My expertise extends to Microsoft Office 365, where I have provided exceptional customer service and technical support to clients, ensuring their issues are resolved efficiently and effectively.
Throughout my career, I have demonstrated exceptional problem-solving skills and attention to detail, which have allowed me to excel in various customer support roles. I have a proven track record of managing multiple support requests, collaborating with cross-functional teams, and creating comprehensive technical documentation. My commitment to customer satisfaction has consistently resulted in positive feedback and high retention rates.
Experience
Work history, roles, and key accomplishments
Customer Support Service/Cold Calling
Prestige Elite Properties
Apr 2024 - Jul 2024 (3 months)
Provided technical support to customers, troubleshooting and fixing issues related to Office365 and Windows Operating Systems. Documented issues and escalated them to the concerned team if required.
Customer Support Advocate
Tekexperts
Jan 2021 - Feb 2024 (3 years 1 month)
Proficient in troubleshooting and resolving technical issues related to Windows audio, printers, and cameras. Managed multiple support requests and created technical documentation.
Customer Support Specialist
Trefoils Networks
Aug 2020 - Dec 2020 (4 months)
Handled customer inquiries via calls, emails, and live chats. Provided solutions to problems and made recommendations based on product knowledge.
Customer Support Specialist
Smartweb IT Solutions
May 2016 - Nov 2018 (2 years 6 months)
Provided technical support on cPanel, Plesk, and DNS configuration. Managed customer accounts and collaborated with teams to enhance server performance.
Education
Degrees, certifications, and relevant coursework
University of Maiduguri
Bachelor of Engineering, Computer Engineering
Grade: Second Class Honours Upper Division
Studied Computer Engineering, earning a Bachelor of Engineering with Second Class Honours Upper Division.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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