Open to opportunities

Abodunrin Olamide

@abodunrinolamide

Message

Customer service-focused graduate skilled in complaint handling, account support, and reliable administration.

Nigeria

Message

What I'm looking for

I’m looking for a structured customer service role where I can handle inquiries, complaints, and account support with empathy, follow SLAs, and keep improving through teamwork, coaching, and clear processes.

I am a motivated and detail-oriented individual seeking to start and grow my professional career. I have strong communication, organizational, and problem-solving skills, and I am comfortable using productivity tools such as Microsoft Word, Google Docs, and Microsoft Excel for basic document creation and data entry. My interests include administration, customer service, data entry, and virtual assistance. I am eager to learn, contribute to a team, and grow professionally while delivering accurate and high-quality work.

Experience

Work history, roles, and key accomplishments

Sales Assistant

Sediu Pharmacy

Jan 2024 - Jan 2025 (1 year)

Assisted customers by arranging products and providing excellent service to build loyalty. Performed inventory checks, monitored stock levels, and processed cash and electronic transactions accurately while keeping the store organized.

Customer Service Sales Support Cash Handling stock replenishment Attention To Detail

English Language Teacher

The Apostolic Church School

Jan 2024 - Jan 2025 (1 year)

Taught English Language to Junior and Senior Secondary students, focusing on grammar, comprehension, and writing. Created lesson plans, managed the classroom environment, and helped students improve communication and academic performance.

English language teaching Lesson planning Reading Comprehension Writing Instruction Classroom Management Student Support Communication

General Secretary

MCAN Kwara Chapter

Jan 2024 - Jan 2025 (1 year)

Recorded and compiled official meeting minutes and ensured clear documentation of decisions and responsibilities. Managed member records and internal documents while staying organized and detail-oriented under pressure.

Meeting Minutes Administrative Support Record keeping Documentation Organizational Skills Teamwork Attention To Detail

Contact Center Agent

Access Bank Plc

Jan 2025 - Present (1 year 5 months)

Handled inbound customer calls professionally, supporting account enquiries, transaction issues, card problems, and digital banking platforms. Escalated unresolved cases to the appropriate teams with accurate documentation while adhering to SLA and compliance requirements.

Inbound Calls Customer Support Complaint Handling Documentation SLA Customer Empathy