Angus Nkeiruka
@angusnkeiruka
Customer Care Representative at Stanbic IBTC Bank who handled banking enquiries, complaints, and service requests.
NigeriaWhat I'm looking for
At Stanbic IBTC Bank, I handled customer enquiries, complaints, and service requests, and provided clear information about banking products and services.
As a Customer Contact Consultant at ICS, I resolved customer queries, supported sales activities, and assisted with onboarding new staff on customer service protocols. I also worked as a Virtual Assistant, managing calendars and preparing professional emails and documents.
At Huda Rahman International School, I taught English and Literature and started a Literacy Hour club to encourage reading and student participation. My experience also includes personal assistant and sales representative roles.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Stanbic IBTC Bank
Jan 2024 - Jan 2026 (2 years)
Handled customer enquiries, complaints, and service requests professionally. Provided clear information on banking products and services while maintaining a customer-focused approach.
Virtual Assistant
Remote
Jan 2024 - Dec 2024 (11 months)
Managed calendars and supported day-to-day administrative activities. Prepared professional emails and documents and coordinated Zoom and Google Meet sessions.
Customer Contact Consultant
ICS
Jan 2024 - Dec 2024 (11 months)
Resolved customer queries and provided timely assistance across service requests. Promoted organization products and supported customer engagement and sales activities.
Academic Staff (English/Literature)
Huda Rahman International School
Jan 2021 - Dec 2022 (1 year 11 months)
Taught English and Literature and supported students' academic development. Initiated a Literacy Hour club and organized term events including Speech Day and debates.
Personal Assistant
Anosike Tyre Group
Jan 2017 - Dec 2018 (1 year 11 months)
Provided administrative and personal support to management. Assisted with day-to-day coordination, communication, and office activities.
Sales Representative
Emmatus Supermarkets
Jan 2016 - Dec 2016 (11 months)
Worked towards sales targets and promoted products to customers. Built positive rapport with customers and supported customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Human Resources Management, Human Resources Management
2021 - 2021
Completed a course in Human Resources Management.
Lead City University
B.A., English and Literary Studies
2017 - 2021
Earned a Bachelor of Arts in English and Literary Studies.
Eagle Tower College
Senior School Certificate, General Studies
2011 - 2017
Completed Senior School Certificate Examination.
Smaaks Nursery and Primary School
First School Leaving Certificate, General Studies
2006 - 2011
Completed First School Leaving Certificate Examination.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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