Joyce Joshua
@joycejoshua
I resolve banking customer issues and maintain accurate operational records.
NigeriaWhat I'm looking for
At Union Bank PLC, I resolve 300+ customer complaints monthly, maintain accurate records for 300+ customer accounts and transactions, and support sales by explaining banking products and services.
I've also handled 50+ daily teller transactions with zero discrepancies, supported customers using digital banking tools, and verified customers to detect fraud and maintain compliance. Earlier, I trained educators on ICT tools and developed academic reports, bringing strong communication, documentation, scheduling, and administrative support skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Union Bank Plc
Jun 2024 - Present (2 years 2 months)
Resolved 300+ customer complaints and issues promptly and efficiently monthly. Maintained and updated data records of 300+ customer accounts and transactions in CRM system with 100% data accuracy.
Education
Degrees, certifications, and relevant coursework
University of Jos
Bachelor of Arts, English Language
Pursued a Bachelor of Arts in English Language at the University of Jos, Plateau State.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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