Open to opportunities

Adan Gomez

@adangomez

I support reliable IT operations through Azure, Active Directory, ticketing systems, data analysis, and customer-focused problem solving.

United States

Message

What I'm looking for

I'm looking for an IT support or cloud support role where I can troubleshoot technical issues, support users and high-volume operations, and continue building hands-on experience with Azure, Active Directory, networking, and automation.

I've supported Azure virtual machines, virtual networks, network security groups, Active Directory, Windows Server file permissions, DNS troubleshooting, and osTicket at Log(N) Pacific. I also built hands-on Azure help desk, Active Directory, and networking projects using osTicket, PowerShell, IIS, Wireshark, and GitHub.

Across Whole Foods Market and New Amsterdam Drug Mart, I've handled high-volume workflows with accuracy, completing more than 10,000 customer orders and maintaining prescription, insurance, inventory, and patient records. I'm bilingual in English and Spanish, with completed Information Systems degree requirements and certifications spanning IT support, data analytics, cybersecurity, and Python automation.

Experience

Work history, roles, and key accomplishments

IT Support Engineer Intern

Log(N) Pacific

Dec 2023 - May 2024 (5 months)

Provisioned and troubleshot Azure Virtual Machines, VNets, and Network Security Groups. Provided support for osTicket ticketing system and administered Active Directory basics, including user creation and security group management.