Christopher Yarde
@christopheryarde
IT Support Analyst focused on Azure help desk, network security troubleshooting, and reliable system administration.
What I'm looking for
I’m an Information Technology professional with experience implementing IT solutions, managing network security, and supporting system administration. I bring hands-on project work and a strong foundation in technical problem-solving to every support request.
In my IT Support Analyst Intern role, I provisioned and troubleshoot Azure Virtual Machines (VMs), VNets, and Network Security Groups (firewalls). I supported setup, configuration, and troubleshooting of an osTicket Help Desk Ticketing System, and handled Active Directory basics including user creation, role assignment, and security group management.
I also create and manage file share permissions on Windows Server to maintain data security and accessibility. I diagnose and resolve basic network issues to minimize downtime, and I use DNS fundamentals to troubleshoot and optimize configurations.
Beyond IT, I’ve built strong communication, active listening, empathy, and cross-functional collaboration through customer service/unit support. I’m motivated to keep delivering dependable technical support and growing into more advanced responsibility across systems and security.
Experience
Work history, roles, and key accomplishments
Cardiac Monitoring Technician
Tampa General Hospital
Jan 2023 - Present (3 years 7 months)
Performed unit customer service tasks, identified and communicated issues across units, and escalated issues through proper channels. Collaborated across teams to support unit operations.
IT Support Analyst Intern
Course Careers
Jan 2025 - Jan 2026 (1 year)
Provided support for provisioning and troubleshooting Azure Virtual Machines, VNets, and Network Security Groups, and assisted with setup and troubleshooting of an osTicket help desk system. Administered basic Active Directory tasks and managed Windows Server file share permissions while troubleshooting DNS and basic network issues.
Education
Degrees, certifications, and relevant coursework
Tampa Bay Technical High School
Diploma, IT Support Basics
Completed a diploma program focused on IT support basics.
Course Careers
IBM Information Technology Course, Information Technology
Completed an IBM Information Technology course through Course Careers.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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