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Christopher YardeCY
Open to opportunities

Christopher Yarde

@christopheryarde

IT Support Analyst focused on Azure help desk, network security troubleshooting, and reliable system administration.

United States
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What I'm looking for

I’m looking for an IT support role where I can troubleshoot real issues daily, work with Azure and ticketing systems, and grow into stronger system administration and network security responsibilities with a collaborative team.

I’m an Information Technology professional with experience implementing IT solutions, managing network security, and supporting system administration. I bring hands-on project work and a strong foundation in technical problem-solving to every support request.

In my IT Support Analyst Intern role, I provisioned and troubleshoot Azure Virtual Machines (VMs), VNets, and Network Security Groups (firewalls). I supported setup, configuration, and troubleshooting of an osTicket Help Desk Ticketing System, and handled Active Directory basics including user creation, role assignment, and security group management.

I also create and manage file share permissions on Windows Server to maintain data security and accessibility. I diagnose and resolve basic network issues to minimize downtime, and I use DNS fundamentals to troubleshoot and optimize configurations.

Beyond IT, I’ve built strong communication, active listening, empathy, and cross-functional collaboration through customer service/unit support. I’m motivated to keep delivering dependable technical support and growing into more advanced responsibility across systems and security.

Experience

Work history, roles, and key accomplishments

TH
Current

Cardiac Monitoring Technician

Tampa General Hospital

Jan 2023 - Present (3 years 7 months)

Performed unit customer service tasks, identified and communicated issues across units, and escalated issues through proper channels. Collaborated across teams to support unit operations.

CC

IT Support Analyst Intern

Course Careers

Jan 2025 - Jan 2026 (1 year)

Provided support for provisioning and troubleshooting Azure Virtual Machines, VNets, and Network Security Groups, and assisted with setup and troubleshooting of an osTicket help desk system. Administered basic Active Directory tasks and managed Windows Server file share permissions while troubleshooting DNS and basic network issues.

Education

Degrees, certifications, and relevant coursework

TS

Tampa Bay Technical High School

Diploma, IT Support Basics

Completed a diploma program focused on IT support basics.

CC

Course Careers

IBM Information Technology Course, Information Technology

Completed an IBM Information Technology course through Course Careers.

Tech stack

Software and tools used professionally

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