Nish User

I’m an IT Administrator with over 5 years of experience delivering Tier 1-2 support for macOS and Windows systems across multi-site environments. I focus on faster access, cleaner user lifecycles, and dependable endpoint operations.

In my roles, I’ve managed Microsoft 365 and Active Directory for 200+ users, improving access turnaround time by ~30% while strengthening identity and access controls. I also lead hardware deployments and system migrations, including a print-management rollout that reduced infrastructure downtime by 30%.

I’m comfortable owning high-volume support work—resolving 40–60 tickets weekly via Jira and other ticketing platforms while maintaining an ~85% first-contact resolution rate. I reduce friction further by automating workflows and documenting solutions through 100+ IT knowledge base articles and SOPs.

I’ve also built security- and reporting-focused improvements: automated endpoint configuration with MDM for compliance, developed automated reporting with SQL Server and Power BI, and supported cost-saving initiatives such as reengineering SaaS asset management (saving $50K+ annually) and leading an AWS WorkSpaces VDI implementation ($100K+ long-term cost savings). I bring a practical, security-minded approach that measures outcomes and keeps teams moving.