Romaine Eldridge
@romaineeldridge
Motivated IT support professional skilled in Azure, PowerShell, and troubleshooting for efficient user support.
United StatesWhat I'm looking for
I am an IT support professional focused on delivering reliable technical support and system administration across cloud and endpoint environments. I bring hands-on experience with Azure infrastructure, PowerShell scripting for AD automation, and deploying support tools to streamline ticket handling.
My background includes configuring Azure VMs, building secure virtual networks with NSGs and subnets, and implementing osTicket with automated SLAs to improve response times. I pair technical problem solving with strong communication and time-management skills honed in customer-facing roles.
I am pursuing CompTIA A+ certification (est. 2025) to further validate my foundational IT skills and am seeking a Help Desk or IT Support role where I can apply cloud, scripting, and troubleshooting expertise to improve user experiences.
Experience
Work history, roles, and key accomplishments
LYMaintained a 4.9+ rating by resolving GPS and app issues, optimizing routes, and providing reliable customer-focused technical assistance.
Delivery Driver
DDI / Spark
Jan 2020 - Jan 2024 (4 years)
Delivered Walmart orders while troubleshooting logistics app errors and adapting to new delivery platforms to ensure timely, accurate fulfillment.
Claims Processor
Catastrophe Management Solutions
Jan 2015 - Present (10 years 10 months)
Managed high-volume Allstate insurance calls, updated claim systems accurately, and collaborated with adjusters to expedite case resolution.
IT Support Technician
Independent / Freelance
Provided remote and in-person IT support including Azure VM and AD management, PowerShell automation for user provisioning, and ticketing system deployment to improve SLA handling.
Education
Degrees, certifications, and relevant coursework
CourseCareers
IT Professional Certification, Information Technology
Completed an Information Technology course covering IT support, Azure, networking, and system administration and earned the CourseCareers IT Professional Certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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