Open to opportunities

Gabriel Gutierrez

@gabrielgutierrez

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Computer Science graduate specializing in IT support, automation, and regulated-environment system reliability.

United States

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What I'm looking for

I am seeking a technical role where I can combine hands-on IT support, automation, and systems reliability in a collaborative, compliance-focused environment with growth opportunities.

I am a Computer Science graduate with hands-on experience in IT systems, troubleshooting, and end-user support in regulated environments.

I have managed high-volume technical workflows for medical and retail clients, consistently resolving hardware and software issues within strict SLAs while maintaining compliance with SOPs and privacy requirements.

I build automation using Python, integrate REST APIs, and apply monitoring and risk-safety logic to maintain system availability and data integrity for critical applications.

I combine technical expertise in Windows administration, Office 365, Active Directory, networking, and cloud/data engineering fundamentals with strong communication and customer-service skills to translate complex issues into actionable resolutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Segmentation Specialist

Current

Stryker

Mar 2025 - Present (1 year)

Monitored high-volume queues for proprietary imaging systems and resolved technical alerts within SLA timelines, escalating complex hardware/software issues with detailed troubleshooting logs. Served as technical liaison between clinical users and engineering to maintain system availability and data integrity for critical surgical applications.

Windows Administration Ticketing Systems Troubleshooting Escalation Management Log Analysis

CSA / Pharmacy Technician

Walgreens

May 2022 - Mar 2025 (2 years 10 months)

Provided on-site support for POS systems, printers, and scanners, resolving connectivity and driver issues to minimize downtime while handling high-volume inquiries and de-escalating frustrated end-users. Managed sensitive patient accounts and maintained HIPAA-compliant access controls including Active Directory/M365 administration.

Active Directory M365 Administration Customer Service HIPAA compliance Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Florida International University

Bachelor of Arts, Computer Science

Bachelor of Arts in Computer Science completed December 2024 with coursework in operating systems, computer networking, information systems, and database management.