Adam Runyan
@adamrunyan
Department Manager with 10+ years leading teams, improving customer service, and driving operational efficiency.
United StatesWhat I'm looking for
I’m a service-oriented Department Manager with 10+ years of experience across retail, sales, and customer service environments, consistently holding managerial roles. I’m known for meticulous attention to detail, analytical thinking, and exceptional communication and time management.
In remote leadership roles, I’ve managed teams and owned performance outcomes—leading a virtual team of 16 call center agents, monitoring call metrics, and delivering training and feedback to improve production and adherence. I’ve also handled high-volume claims work, resolving issues on claimant files at the Employment Development Department and becoming an expert in the field while training others.
More recently as a SOW Specialist, I focus on the linear solar project lifecycle fundamentals, maintaining and auditing accurate Scopes of Work, coordinating SOW updates across HQ and Field Operations, and supporting compliance with process and underwriting requirements. I break down complex project challenges into clear, actionable resolution paths, ensuring customers and stakeholders stay aligned from start to finish.
Experience
Work history, roles, and key accomplishments
Managed and audited scopes of work across solar projects, including reviewing action items and preparing amendments to supply and installation agreements. Coordinated SOW updates with HQ operations and field operations and escalated complex issues to the SOW supervisor as needed.
Supervised a virtual call center team and supported day-to-day operations by monitoring inbound call metrics and taking calls when agents needed assistance. Led training and performance feedback and managed outbound claim work with California’s EDD.
Resolved claimant-file issues with California’s Employment Development Department (EDD) and determined eligibility based on EDD policy and codes. Delivered high production on completed cases and trained supervisors, managers, and agents on claims processing and communication.
Project Retention Specialist Supervisor
Apricot Solar
Jul 2018 - Apr 2020 (1 year 9 months)
Managed project retention by contacting homeowners seeking to cancel solar projects and persuading them to continue. Oversaw sales and project progress through coordination with installation companies and loan providers, while leading marketing teams and managing hiring, training, and scheduling.
Canvassing Manager
My Smart House
May 2017 - May 2018 (1 year)
Led the canvassing department by supervising teams, managing schedules, and coordinating mapping for homeowner outreach. Drove appointment setting through door-to-door canvassing, established goal targets, and achieved record-breaking sales performance.
Managed store department operations focused on customer service, pricing execution, and day-to-day compliance. Handled claims, managed inventory and sales reporting, and ensured safe operations while supporting cash register and stocking activities.
Education
Degrees, certifications, and relevant coursework
Eastern Gateway Community College
Associate in Arts (AA), General Studies
2020 - 2022
Earned an Associate in Arts (AA) in General Studies at Eastern Gateway Community College from August 2020 to December 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Adam?
You can contact Adam and 90k+ other talented remote workers on Himalayas.
Message AdamGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
