I’m a customer focused sales and support professional with more than 15 years of experience across customer service, account management, client success, onboarding, retention, inside sales, and technical support. I’ve worked in telecommunications, solar, software and services, automotive, and insurance, giving me experience working with customers in both B2B and B2C environments.
Throughout my career, I’ve built a strong track record of helping customers solve problems, understand complex products and services, and feel confident in their decisions. I’m comfortable working across phone, email, chat, video meetings, and CRM platforms, and I have extensive experience handling high customer volumes while maintaining a personal approach.
At Verizon Wireless, I spent nearly a decade helping customers and business clients find solutions that fit their needs. I was a five time Winner’s Circle recipient and also served as a B2B specialist, peer trainer, and mentor.
At Purelight Power, I worked in solar sales, customer retention, and account support. I managed hundreds of customer projects, helped resolve escalated issues, coordinated with internal teams and outside stakeholders, and became a top performer in retention sales. My work included helping protect more than $4 million in customer revenue while reducing customer churn.
Earlier in my career, I served as Director of Client Services for Iridium, where I handled onboarding, implementation, training, account support, contracts, and customer configuration for business clients. I supported approximately 80 clients annually and helped manage a Samsung program involving roughly 300 dealers and more than 1,000 individual users who received training.
I have also worked in automotive customer support with Lithia Motors and in Medicare sales, where I conduct a high volume of customer consultations while working within strict compliance requirements.
I’m especially interested in remote opportunities in customer success, account management, onboarding and implementation, product support, customer experience, and inside sales. I enjoy roles where I can build relationships, solve problems, explain products clearly, and take ownership of the customer experience from start to finish.
I’m comfortable using Salesforce, SugarCRM, Onyx CRM, Redtail CRM, DocuSign, PandaDoc, Microsoft Office, Microsoft Teams, Google Workspace, Zoom, Slack, and other customer communication and productivity tools. I also hold a B.S. in Human Communications from Southern Oregon University.
I’m looking for a company where strong communication, customer advocacy, accountability, and problem solving are valued, and where my combination of sales, service, retention, and client management experience can make an immediate contribution.
