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Gabriel Pryce

@gabrielpryce

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Experienced customer service manager with a focus on operational excellence.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced and detail-oriented professional with over 5 years in customer service and management roles. My expertise lies in claims management and team supervision, where I have proven my ability to resolve complex issues, manage operations, and enhance customer satisfaction. I am skilled in implementing security protocols, overseeing claims processes, and developing strategies to improve efficiency and service quality.

Throughout my career, I have demonstrated success in training and mentoring teams, analyzing performance metrics, and collaborating across departments to drive operational excellence. Currently, as a Claims Manager at Choice Home Warranty, I coordinate daily operations, manage claims processes, and ensure compliance with industry regulations. I am seeking to leverage my extensive experience in a Customer Service Representative role to contribute to exceptional service delivery and operational success.

Experience

Work history, roles, and key accomplishments

Current

Claims Manager

Current

Choice Home Warranty

Feb 2023 - Present (2 years 4 months)

As a Claims Manager, I coordinate daily operations, implement security protocols, and oversee the claims process from initiation to resolution. I ensure compliance with regulations, train staff, and develop strategies to improve efficiency and customer satisfaction.

Claims Management Security Protocols Customer Service Regulatory Compliance Data Analysis Problem Solving Negotiation Process Improvement Performance Metrics

Supervisor/Member Experience Advisor

Nations Benefits

Aug 2020 - Jan 2023 (2 years 5 months)

In my role as Supervisor, I provided customer assistance, supervised a team of representatives, and ensured efficient processing of benefits. I handled escalated inquiries and developed operational strategies to enhance service quality.

Customer Service Communication Skills Data Analysis Training Compliance Relationship Management

Retail Floor Manager

Bed Bath and Beyond

Sep 2017 - Jul 2020 (2 years 10 months)

As a Retail Floor Manager, I managed a team to ensure customer information security and compliance. I trained cashiers, resolved service issues, and maintained operational efficiency through performance oversight.

Team Management Customer Service Training Compliance Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Florida State University

Bachelor of Arts, Business Administration

2018 - 2022

Studied Business Administration and Management, focusing on developing skills in organizational behavior, strategic planning, and operational management.