Adam Copley

I’m an organized, adaptable, and proactive professional with experience in customer operations, administration, and compliance. I bring strong communication, attention to detail, and problem-solving to administration, operations, and customer-focused business support.

As a Customer Contact Executive at Goodlord, I provided customer support via phone, live chat, and email to letting agents, tenants, and guarantors—offering technical and navigational guidance. I managed, troubleshot, and resolved issues across rental payments, deposits, and contracts, while also working as a referencing executive to process and analyse ID, employment, and financial documentation in line with GDPR.

I thrive in stressful customer moments with a positive, respectful approach, consistently aiming to hit targets measured on productivity and quality assurance. Previously, I handled outbound calls and booking support for major car dealerships at Strive Group, and delivered fast, friendly service in retail and kitchen environments—strengthening teamwork, resilience, and multitasking under pressure.