Chanice Bandidin
@chanicebandidin
Administration and customer support professional delivering accurate records, compliant documentation, and clear stakeholder communication.
United KingdomWhat I'm looking for
I’m a highly organised administration and customer support professional, focused on maintaining accurate records, managing documentation, and communicating effectively with customers and stakeholders in regulated environments.
In my current Customer Service Representative role at Shawbrook Bank, I support high volumes of enquiries by telephone and email while ensuring customer records are updated correctly and processed in line with regulatory and internal requirements. I resolve enquiries efficiently, review customer information for accuracy, completeness and compliance, and handle complaint-related case work through thorough record keeping and effective communication.
Previously, as a Temp Senior Associate at SS&C, I maintained regulated client records with a high level of accuracy, supported administrative processes, and assisted with reporting activities in fast-paced, high-volume environments. I bring strong attention to detail, confidentiality, and prioritisation to operational support, stakeholder coordination, and smooth day-to-day delivery.
Experience
Work history, roles, and key accomplishments
Delivered customer support via telephone and email while managing high volumes of enquiries and administrative tasks. Maintained accurate customer records and documentation, reviewed information for accuracy and compliance, and resolved cases through thorough record keeping and stakeholder coordination.
Temp Senior Associate
SS&C
Jan 2025 - Mar 2025 (2 months)
Supported regulated client administration by maintaining and updating records with a high level of accuracy. Assisted with administrative processes and reporting in a fast-paced, high-volume environment while managing documentation and confidentiality.
Care Assistant
Homelium
Nov 2024 - Jan 2025 (2 months)
Provided compassionate, person-centred care while maintaining accurate confidential records and coordinating daily administrative tasks. Communicated effectively with clients, families, and multidisciplinary teams while managing changing priorities.
Work Experience Placement
BGC Partners
Aug 2023 - Present (2 years 10 months)
Supported stakeholder coordination, event logistics, and communications for a corporate charity fundraising initiative. Assisted with stakeholder engagement, event promotion, and the organisation and delivery of activities.
Education
Degrees, certifications, and relevant coursework
USP College - Seevic Campus
National Extended Certificate in Business, Business
2022 - 2024
Grade: Merit
Completed a National Extended Certificate in Business at USP College. Achieved a Merit grade.
USP College - Seevic Campus
Advanced Graphic Communications (Art & Design), Graphic Communications (Art & Design)
2022 - 2024
Grade: D
Studied Advanced Graphic Communications (Art & Design) at USP College. Achieved a Grade D.
USP College - Seevic Campus
A Level Media Studies, Media Studies
2022 - 2024
Grade: D
Studied A Level Media Studies at USP College. Achieved a Grade D.
USP College - Seevic Campus
Enterprise Level 2 Award, Enterprise
2023 - 2023
Grade: Merit
Completed an Enterprise Level 2 Award. Achieved a Merit grade.
Sweyne Park School
GCSE, General Education
2017 - 2022
Completed GCSEs, including Mathematics and English, at Sweyne Park School.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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