Abiodun John

Managed front desk operations including patient reception, check-in, registration in the EMR, insurance verification, and payments at visit. Coordinated surgical scheduling, completed pre-surgery registration requirements, and maintained HIPAA-compliant documentation for business, medical, and The Joint Commission records.

Delivered remote support for claims, benefits, and plan inquiries for Medicare and commercial members. Resolved escalated issues using UNET and ISET/internal portals, proactively addressed care gaps and provider coordination, and earned top satisfaction scores for empathy and resolution quality.

Managed remote and in-office scheduling for caregivers and ensured staff compliance with state regulations. Conducted interviews, managed onboarding, tracked documentation digitally, and maintained HIPAA-compliant communication with field staff and clients.

Scheduled patient appointments and performed EHR data entry while verifying insurance coverage. Assisted with billing resolution and ensured regulatory and HIPAA compliance in daily workflows.

Scheduled patient visits and updated insurance records while providing confidential administrative support. Maintained accurate administrative documentation to support day-to-day clinic operations.

Provided compassionate direct patient care and supported accurate documentation of patient health activity logs. Followed care and documentation expectations to maintain reliable patient records.

Earned a Bachelor of Science in Health Information Management from Southern New Hampshire University, completed in May 2025.

Earned an Associate of Applied Science in Healthcare Administration from Eastern Gateway Community College, completed in May 2021.