Hilary Butcher

Processed inbound and outbound member communications (e.g., faxes/emails) and maintained accurate records in care management and database systems. Completed administrative documentation for member records and coordinated member care between providers and the health plan.

Scheduled appointments via inbound and outbound calls and coordinated with facilities for veterans. Uploaded and faxed referrals, researched facilities, and recorded notes in the system.

Answered incoming calls and transferred customers to the appropriate claims department. Communicated professionally with customers, agents, insurance companies, attorney offices, and medical facilities while maintaining privacy of records.

Verified insurance on non-escrow policies by calling agents and banks and completing high-volume daily call work. Faxed requests and entered results into an Excel spreadsheet while copying and filing supporting documents.

Prepared and transmitted medical records to insurance companies and providers by printing, mailing, scanning/uploading requests, and faxing records. Entered medical record information into an Excel spreadsheet and supported billing with ICD-10-CM, CPT, and HCPCS coding.

Handled patient and visitor interactions while managing medical records tasks including printing, copying, filing, and faxing. Performed scanning and data entry, answered phones, and worked in HIPAA and compliance-sensitive environments.

Prepared paper medical records for scanning by verifying patient/document identification and barcode collages. Scanned documents into a database with quality checks for legibility and prioritized processing to meet hospital turnaround standards.

Greeted and checked in patients, answered phones, and directed callers to the appropriate department. Scheduled and followed up on appointments, verified insurance, maintained patient records/charts, collected copayments, and faxed/copied/filed medical records.

Greeted and checked in patients and scheduled procedures and appointments. Handled patient concerns, charted vital signs and meals, and managed phone calls including transfers and message taking.

Completed Microsoft Office certification courses at Gwinnett Technical College from 2004 to 2005.

Studied Business Administration as a Bachelor of Arts degree candidate from 1991 to 1994 (completion status not specified).