Open to opportunities

Daisja Penny

@daisjapenny

Message

Healthcare operations and patient documentation specialist delivering HIPAA-compliant care and strong QA scores.

United States

Message

What I'm looking for

I’m seeking remote opportunities in healthcare operations, documentation, quality assurance, customer support, or healthcare analytics—where I can maintain accurate HIPAA-compliant records, improve workflows, and deliver exceptional patient experience.

I’m a healthcare operations professional specializing in patient documentation, referral coordination, scheduling, and quality assurance. In my current role, I maintain 88–92% average quality assurance scores while supporting high-volume patient interactions and producing accurate, HIPAA-compliant documentation.

I’ve coordinated appointments and provider communications, handled insurance verification and authorizations, and resolved complex patient issues using critical thinking and empathy. With experience across healthcare administration and customer-facing environments—plus EHR/EMR work, data integrity, and workflow/process improvement—I’m proactive about identifying opportunities to improve patient experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Service Representative

Current

Summit Health

Dec 2025 - Present (7 months)

Maintain 88–92% average quality assurance scores while supporting high-volume patient interactions. Accurately document encounters and coordinate appointments, insurance verification/authorizations, and patient requests while ensuring HIPAA-compliant records.

Quality Assurance Referral Coordination HIPAA compliance Medical Records Scheduling Insurance Verification Authorization Data Entry Customer Support Process Improvement Critical Thinking Empathy Communication Skills Problem Solving

Patient Care Representative

Capital Health Plan

Jun 2024 - Dec 2025 (1 year 6 months)

Performed high-accuracy patient documentation and data entry. Coordinated scheduling and provided billing support/claims inquiries while communicating with patients and maintaining confidentiality and compliance.

Data Entry Scheduling Billing Support Patient Communication Confidentiality Compliance Customer Support

Donor Service Specialist III

LifeSouth Community Blood Center

Oct 2022 - Mar 2024 (1 year 5 months)

Managed donor screening with documentation and regulatory compliance. Maintained accurate records, supported operational reporting, and collaborated with multidisciplinary teams to improve efficiency.

Donor Screening Documentation Regulatory Compliance Medical Records Data Entry Operational Reporting Teamwork Compliance