Open to opportunities

Hope Ndu

@hopendu

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Detail-oriented health information professional specializing in medical records.

United States

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What I'm looking for

I seek a health information role where I can lead medical records, improve documentation quality, ensure compliance, and support efficient patient-centered workflows in a collaborative team.

I am a detail-oriented healthcare professional with over eight years of experience in medical administration, patient coordination, and health information management.

I have managed medical records operations, ensuring documentation accuracy, HIPAA compliance, and efficient EHR workflows while supporting clinicians with timely access to patient information.

In leadership roles I oversaw chart audits, insurance verification, coding review (CPT, ICD-10, HCPCS), and Medicare billing compliance, driving improvements in documentation and claims processes.

I am committed to seamless patient experiences, dependable remote workflow efficiency, and collaborative team support to maintain regulatory compliance and high-quality health information services.

Experience

Work history, roles, and key accomplishments

Medical Records Director

Pine Ridge Rehabilitation Center

Jan 2022 - Dec 2025 (3 years 11 months)

Oversaw documentation accuracy and regulatory compliance across departments, reviewed patient charts for completeness before procedures, and ensured HIPAA-compliant handling of patient information to support timely clinical access.

HIPAA Medical Records Management Clinical Documentation Improvement Insurance Verification

Medical Records Director

Richmond Beach Rehab Center

Jan 2021 - Dec 2021 (11 months)

Reviewed and coded medical records for completeness and accuracy, performed chart audits, managed admit/discharge paperwork and census, and handled insurance verification and Medicare billing compliance under senior supervision.

Medical Coding Insurance Verification Clinical Documentation Improvement

Lead Caregiver

Merrill Gardens at The University

Jan 2012 - Jan 2018 (6 years)

Assisted residents with medication administration and activities of daily living and supported the assisted living director with scheduling, lab and pharmacy coordination, and physician appointments to improve resident care continuity.

Resident Care Scheduling Clinical Coordination Administrative Support Community Outreach