Open to opportunities

Abigail Wright

@abigailwright

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Results-oriented professional with 7 years in programme support and leadership.

Ghana

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in programme support and customer relations, ideally within a humanitarian context, where I can contribute to meaningful projects and foster positive stakeholder engagement.

I am a highly skilled professional with over 7 years of progressive experience in programme support, customer relationship management, and team leadership within the banking, insurance, and international organizations. My career has been marked by a commitment to enhancing operational efficiency and stakeholder satisfaction through effective management of complex processes and performance data analysis.

Currently, I serve as a Programme and Customer Service Officer at the British Council Ghana, where I excel in providing exceptional customer support and facilitating communication between clients and internal teams. My previous roles have equipped me with the ability to lead teams, drive sales growth, and deliver tailored solutions that meet client needs. I am eager to leverage my expertise to contribute to humanitarian efforts, particularly within the UN World Food Programme.

Experience

Work history, roles, and key accomplishments

Current

Programme and Customer Service Officer

Current

British Council Ghana

Apr 2024 - Present (1 year 3 months)

Provided excellent customer support to candidates and partners, handling over 100 inquiries weekly. Collaborated with marketing teams to present and promote English language programs, contributing to a 10% increase in enrolments.

Customer Support Communication Co Marketing

Bancassurance Telesales - Team Lead

Ecobank Ghana

Jan 2023 - Dec 2023 (11 months)

Led a team of telesales agents by providing coaching, performance feedback, and motivation to consistently achieve and exceed sale targets. Engaged Ecobank customers through inbound and outbound calls to promote insurance products, driving sale growth and meeting monthly targets.

Team Leadership Sales Management Customer Engagement Product Promotion

Telesales Associate

Milvik Ghana Limited

Apr 2021 - Dec 2022 (1 year 8 months)

Conducted high-volume outbound calls to potential customers, effectively promoting and selling digital health insurance products. Achieved and consistently exceeded monthly sales targets through persuasive communication and relationship-building skills.

Outbound Sales Customer Service Sales Targets CRM Systems Customer Retention

Sales Executive – Team Lead

MiLife Insurance Company Limited

Sep 2017 - Dec 2020 (3 years 3 months)

Delivered personalized insurance solutions to customers, consistently exceeding sales targets by 15%. Managed customer inquiries, claims, and policy renewals, ensuring timely and accurate service delivery.

Insurance Sales Customer Service Claims Management Staff Training

Bank Teller

Unicredit Savings and Loans Limited

Sep 2015 - Jun 2017 (1 year 9 months)

Processed cash deposits, withdrawals, and other financial transactions with high levels of accuracy and efficiency. Reconciled daily cash transactions and balanced assigned cash drawer, ensuring precise financial record-keeping.

Customer Service Compliance Record keeping

Education

Degrees, certifications, and relevant coursework

University of Professional Studies, Accra

Bachelor of Science, Banking and Finance

2011 - 2014

Studied Banking and Finance, gaining foundational knowledge in financial principles and practices. Developed skills in financial analysis, risk management, and banking operations.