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Abigail HerradaAH
Open to opportunities

Abigail Herrada

@abigailherrada

Bilingual humanitarian operations and research professional focused on equitable access.

United States
Message

What I'm looking for

I seek a mission-driven role combining operations and qualitative research where I can improve access for underserved communities, use bilingual skills, and drive measurable program impact.

I am a bilingual (English/Spanish) operations and research professional dedicated to expanding equitable access to services for underserved communities. My work blends empathetic client support with rigorous qualitative research to drive user-centered program improvements.

At Kiva I underwrite fee-free loans and support borrowers through application, fundraising, and repayment—ensuring clarity and equitable access while contributing to process improvements. In prior roles I conducted qualitative research on transitional justice in Colombia and supported refugee resettlement, applying trauma-informed interviewing and meticulous case management.

I have led community-driven education and sanitation projects in rural Colombia, raising $11,000 to implement sustainable improvements and delivering participatory events that preserved local heritage. I also have experience streamlining organizational processes, improving data systems, and applying behavioral insights to increase engagement and retention.

Academically, I am completing dual degrees in Psychology (B.S.) and Global Studies (B.A.) with a strong academic record and international study and field experience across Latin America. I bring cross-cultural fluency, technical proficiency with common operations tools, and a commitment to measurable social impact.

Experience

Work history, roles, and key accomplishments

Kiva logoKI
Current

US Operations Intern

Aug 2025 - Present (4 months)

Underwrote 0% interest, fee-free loans by conducting initial loan reviews, assessing eligibility, and flagging issues; supported borrowers in English and Spanish to improve application completion and repayment outcomes.

GM

Research Assistant

Global Research Institute at William & Mary

Feb 2023 - Dec 2024 (1 year 10 months)

Analyzed and coded Latin American truth commission reports for sexual violence content, researched ideological shifts among former guerrilla fighters, and transcribed Spanish interviews for academic research.

LM

Student Intern

La Comisión por la Memoria

Jul 2023 - Dec 2023 (5 months)

Conducted human rights investigations in Spanish, performed prison inspections to gather evidence for litigation, and interviewed victims with a trauma-informed approach to support accountability efforts.

CR

Research Intern

Carter School for Peace and Conflict Resolution

Oct 2021 - Jun 2022 (8 months)

Compiled and analyzed peace research journals for an accessible database and developed high school curriculum materials tied to a peace documentary to support educators.

Education

Degrees, certifications, and relevant coursework

College of William & Mary logoCM

College of William & Mary

Bachelor of Science; Bachelor of Arts, Psychology; Global Studies (Latin American concentration)

2022 -

Grade: 3.91 GPA

Activities and societies: Monroe Scholar, Coxswain on club crew, All-Region Team (Mid-Atlantic) award at ACRA

Pursuing dual degrees in Psychology (B.S.) and Global Studies with a Latin American concentration (B.A.), achieving a 3.91 GPA and recognized as a Monroe Scholar; involved in club crew and earned All-Region Team distinction.

UA

University of La Plata (College of William & Mary Study Abroad)

Study Abroad Program, Study Abroad - Latin American and Spanish-language coursework

2023 - 2023

Activities and societies: Engaged in political and economic discussions with local experts during study abroad

Completed a study abroad term in La Plata taking courses in Spanish on indigenous rights, youth culture, Argentine history, advanced Spanish, and psychology.

Tech stack

Software and tools used professionally

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Abigail Herrada - US Operations Intern - Kiva | Himalayas