Abigail Herrada
@abigailherrada
Bilingual humanitarian operations and research professional focused on equitable access.
What I'm looking for
I am a bilingual (English/Spanish) operations and research professional dedicated to expanding equitable access to services for underserved communities. My work blends empathetic client support with rigorous qualitative research to drive user-centered program improvements.
At Kiva I underwrite fee-free loans and support borrowers through application, fundraising, and repayment—ensuring clarity and equitable access while contributing to process improvements. In prior roles I conducted qualitative research on transitional justice in Colombia and supported refugee resettlement, applying trauma-informed interviewing and meticulous case management.
I have led community-driven education and sanitation projects in rural Colombia, raising $11,000 to implement sustainable improvements and delivering participatory events that preserved local heritage. I also have experience streamlining organizational processes, improving data systems, and applying behavioral insights to increase engagement and retention.
Academically, I am completing dual degrees in Psychology (B.S.) and Global Studies (B.A.) with a strong academic record and international study and field experience across Latin America. I bring cross-cultural fluency, technical proficiency with common operations tools, and a commitment to measurable social impact.
Experience
Work history, roles, and key accomplishments
Underwrote 0% interest, fee-free loans by conducting initial loan reviews, assessing eligibility, and flagging issues; supported borrowers in English and Spanish to improve application completion and repayment outcomes.
Summer Research Fellow
Global Research Institute
Jul 2025 - Aug 2025 (1 month)
Conducted qualitative research on TOARs in Colombia's transitional justice process, designing and conducting Spanish semi-structured interviews and synthesizing findings for public-facing outputs.
Operations Team Member
Puente de Amistad
May 2025 - Jul 2025 (2 months)
Coordinated focus groups and streamlined Excel databases and process maps to identify bottlenecks and propose user-centered operational improvements to boost client retention and staff engagement.
Resettlement Casework Intern
International Rescue Committee
Jan 2025 - May 2025 (4 months)
Assisted newly arrived refugees in accessing social services, provided Spanish interpretation, maintained accurate client records, and delivered financial coaching to support economic self-sufficiency.
Project Developer
Education in Colombia Project
Jan 2023 - Jan 2025 (2 years)
Partnered with leaders in three rural schools to improve literacy, resources, and sanitation, raised $11,000 from US donors, and implemented community empowerment events over multi-week field visits.
Research Assistant
Global Research Institute at William & Mary
Feb 2023 - Dec 2024 (1 year 10 months)
Analyzed and coded Latin American truth commission reports for sexual violence content, researched ideological shifts among former guerrilla fighters, and transcribed Spanish interviews for academic research.
Student Intern
La Comisión por la Memoria
Jul 2023 - Dec 2023 (5 months)
Conducted human rights investigations in Spanish, performed prison inspections to gather evidence for litigation, and interviewed victims with a trauma-informed approach to support accountability efforts.
Social Media Intern
Write Well Media & TILL Studio
Aug 2022 - May 2023 (9 months)
Curated social content and captions, analyzed post performance, and wrote commercial blogs, Q&A posts, and quarterly newsletters to engage diverse audiences and drive engagement.
Research Intern
Carter School for Peace and Conflict Resolution
Oct 2021 - Jun 2022 (8 months)
Compiled and analyzed peace research journals for an accessible database and developed high school curriculum materials tied to a peace documentary to support educators.
Education
Degrees, certifications, and relevant coursework
College of William & Mary
Bachelor of Science; Bachelor of Arts, Psychology; Global Studies (Latin American concentration)
2022 -
Grade: 3.91 GPA
Activities and societies: Monroe Scholar, Coxswain on club crew, All-Region Team (Mid-Atlantic) award at ACRA
Pursuing dual degrees in Psychology (B.S.) and Global Studies with a Latin American concentration (B.A.), achieving a 3.91 GPA and recognized as a Monroe Scholar; involved in club crew and earned All-Region Team distinction.
University of La Plata (College of William & Mary Study Abroad)
Study Abroad Program, Study Abroad - Latin American and Spanish-language coursework
2023 - 2023
Activities and societies: Engaged in political and economic discussions with local experts during study abroad
Completed a study abroad term in La Plata taking courses in Spanish on indigenous rights, youth culture, Argentine history, advanced Spanish, and psychology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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