Open to opportunities

Abhinav User

@abhinavuser10

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Collections and customer support professional who drives payment recovery and client retention.

India

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What I'm looking for

I’m seeking customer support, operations, fraud investigation, or business development roles where I can resolve issues in high-volume environments, drive payment recovery, and grow revenue through strong lead management and client communication.

I’m a results-driven AR collections and customer support professional, handling 100+ customer and business interactions daily while maintaining high satisfaction and resolution rates (95%). I manage payment recovery processes, improve tracking accuracy for overdue accounts, and coordinate with internal teams to keep operations smooth.

Alongside collections, I’ve built sales and growth capabilities through inside sales/lead management and as a founder of an AI-powered digital agency. I generate qualified B2B leads, improve conversion rates through consultative outreach, and support remote team operations with clear pipeline tracking.

Experience

Work history, roles, and key accomplishments

Current

Founder - Asai Media

Current

Asai Media

Jun 2024 - Present (2 years)

Built and managed an AI-powered digital agency focused on B2B lead generation, producing 200+ qualified leads monthly. Improved conversion rates by 30% through consultative sales and lead qualification while managing remote team operations and the sales pipeline.

Lead Generation Sales Pipeline Management Consultative Sales Lead Qualification Conversion Rate Optimization Client Acquisition Remote Operations Sales Strategy

AR Collections Associate

Teleperformance Global Business Pvt. Ltd.

Sep 2024 - Feb 2026 (1 year 5 months)

Handled 100+ customer and business interactions daily, maintaining high satisfaction and a 95% issue resolution rate. Managed payment recovery for overdue accounts, improving tracking accuracy and supporting client retention and revenue recovery through proactive follow-ups.

AR Collections Customer Support Payment Recovery CRM Management Client Communication Data Tracking MS Excel Conflict Resolution Process Coordination

ReactJS Frontend Developer Intern

Fi Ellements Pvt. Ltd.

Jan 2023 - Present (3 years 5 months)

Developed responsive ReactJS frontend components for the VEDDX virtual education delivery platform. Collaborated with cross-functional teams and used Git workflows to improve code quality with HTML, CSS, and JavaScript.

ReactJS JavaScript HTML CSS Frontend Development Git Code Quality Cross Functional Collaboration