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Arpit Jaiswal

@arpitjaiswal

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Accounts Receivable specialist driving collections, cash flow optimization, and process improvement.

India

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What I'm looking for

I seek roles focused on AR/financial process optimization, data-driven collections, process automation, and collaborative teams that value continuous improvement and measurable results.

I am an Accounts Receivable specialist with 3+ years' experience in collections management, payment processing, dispute resolution, and ERP systems such as PeopleSoft, PowerBI, SQL and Billtrust. I have a proven track record of reducing aging receivables, improving payment recovery rates, and maintaining 95%+ accuracy in payment processing and dispute resolution.

I develop and implement collection policies and process improvements that enhance operational efficiency, collaborate with sales and customer service teams to resolve payment-affecting issues, and consistently exceed performance and customer satisfaction targets. I am focused on financial process optimization, data-driven decision making, and continuous professional development.

Experience

Work history, roles, and key accomplishments

Current

Process Developer

Current

Genpact India Pvt. Ltd.

Feb 2025 - Present (8 months)

Manage AR collections portfolio, improving payment recovery through daily outreach and dispute resolution with 95%+ accuracy while developing policies to enhance operational efficiency.

Collections Management Account Reconciliation Peoplesoft Billtrust SQL Payment Processing Dispute Resolution Process Improvement Bill Trust

Team Member - Collections

FIS Global Solutions Pvt. Ltd.

Sep 2023 - Feb 2025 (1 year 5 months)

Handled Vodafone UK collections and payment inquiries, processed payments and supported complex case resolutions while contributing to process improvements and consistent performance metrics.

Collections Management Customer Service Payment Processing Data Entry Vodafone UK Policies Process Improvement Record keeping

Executive Operations

Startek Aegis Customer Support Pvt. Ltd.

Apr 2022 - Aug 2023 (1 year 4 months)

Provided L1 phone support for Flipkart customers and was promoted to L2 to handle escalations, refunds, and returns, consistently exceeding resolution and satisfaction targets.

Customer Support Escalation Management Performance Metrics