Open to opportunities

Janice Vaz

@janicevaz1

Message

I recover delinquent accounts, resolve billing disputes, and protect cash flow.

India

Message

What I'm looking for

I'm seeking a Collections Specialist position where I can apply Accounts Receivable and collections skills to support revenue operations, protect cash flow, improve customer experience, and use AI productivity tools to streamline communication and processes.

I've spent eight years recovering delinquent accounts, resolving billing disputes, and managing customer relationships across high-volume collections environments.

At Achieve Test Prep, I manage customer accounts through phone, email, and SMS, investigate discrepancies, document payment commitments in CRM systems, and partner with Finance, Student Services, Enrollment, and Management on complex issues.

Previously, I exceeded collection targets at Radius Global Solutions and Nationwide Credit Inc, including achieving 25% above targets and resolving 95% of billing inquiries. At Firstsource, I supported American Express customers, mentored new hires, served as Acting Team Lead, and earned Top Collection Representative recognition four times.

Experience

Work history, roles, and key accomplishments

Current

Collections Specialist

Current

Achieve Test Prep

Feb 2025 - Present (1 year 7 months)

Managed a portfolio of customer accounts, resolving payment issues via phone, email, and SMS. Investigated billing inquiries and maintained detailed CRM documentation.

Accounts Receivable Billing Disputes Account Management Escalation Management Outlook Google Workspace Salesforce Google Sheets

Senior Collection Executive

Radius Global Solutions

Feb 2023 - Jan 2025 (1 year 11 months)

Managed a high-volume delinquent account portfolio, contacting customers to negotiate payment arrangements and resolve outstanding balances. Researched billing concerns and resolved discrepancies.

Accounts Receivable Billing Disputes Account Management Escalation Management Outlook Google Workspace Salesforce Google Sheets

Senior Collection Executive

Nationwide Credit Inc

Jun 2021 - Apr 2022 (10 months)

Negotiated payment solutions and maintained top performer ranking for five months. Investigated account inquiries, billing concerns, and payment disputes to provide accurate resolutions.

Accounts Receivable Billing Disputes Account Management Escalation Management Outlook Google Workspace Salesforce Google Sheets

Senior Collection Executive

Firstsource Ltd

May 2015 - Jul 2020 (5 years 2 months)

Supported American Express customers, mentored new hires, and served as Acting Team Lead. Managed high volume of inbound and outbound calls, providing professional account support.

Accounts Receivable Billing Disputes Account Management Escalation Management Outlook Google Workspace Salesforce Google Sheets