Siti Nor Zakiah Che Daud
@sitinorzakiahchedaud
Results-driven project manager and support specialist with strong digital communication skills.
GermanyWhat I'm looking for
I am a results-driven professional with 12 years' experience in project management, customer service, and digital communication, having delivered measurable process improvements and high-quality support in multicultural environments.
At HSBC I improved Clearing & Custody processes, reduced errors by 20%, managed accuracy for over 10,000 daily transactions, and achieved a 95% resolution rate within SLA while boosting client satisfaction.
I leverage strong written English and Malay, advanced Excel and Microsoft Office skills, and social media management expertise to contribute to language-focused AI annotation and digital support roles, with a detail-oriented approach and commitment to continuous improvement.
Experience
Work history, roles, and key accomplishments
Global Support Executive
HSBC Data Processing Malaysia
Jun 2013 - Aug 2013 (2 months)
Streamlined Clearing & Custody procedures, reducing processing errors by 20% and improving compliance audit scores; ensured accuracy for 10,000+ daily share transactions and achieved a 95% SLA resolution rate for complex trade exceptions.
Education
Degrees, certifications, and relevant coursework
UNUniversiti Tenaga Nasional
Bachelor of Mechanical Engineering, Mechanical Engineering
2008 - 2012
Completed a Bachelor of Mechanical Engineering program focused on core mechanical engineering principles and technical coursework from 2008 to 2012.
Availability
Location
Germany
MalaysiaJob categories
Skills
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