Open to opportunities

Lynn Er

@lynner

Message

Results-driven marketing and customer relations specialist focused on growth.

Malaysia

Message

What I'm looking for

I seek a role combining digital marketing, app operations, and customer support where I can use data-driven insights to improve engagement and ensure compliant, safe content.

I am a results-driven marketing and customer relationship professional with hands-on experience in app operations, digital marketing campaigns, and technical support across Southeast Asia. I combine data-informed insights with strong execution to improve engagement and service quality.

In previous roles I handled customer inquiries, complaints, and feedback professionally, ensured safe and compliant promotional materials, and conducted user behavior analysis to refine campaigns and operations. I have overseen content safety and maintained compliance across communication channels.

I bring strong leadership, cross-cultural communication in English, Mandarin, Malay and Cantonese, and proficiency with Microsoft Word, Excel, OneNote, Teams, Skype, Telegram, and DITOK (Diamondtok). I seek opportunities to drive measurable growth and operational improvements.

Experience

Work history, roles, and key accomplishments

S.E.A Marketing & Technical Support Specialist

S.E.A

Mar 2023 - Feb 2025 (1 year 11 months)

Managed marketing operations and technical support for digital platforms, ensured compliance and safety of promotional materials, and analyzed user data to boost engagement.

Technical Support Digital Marketing Data Analysis Compliance User Engagement Skype Telegram

App Operations & Marketing Specialist

DITOK (Diamondtok)

Apr 2022 - Mar 2023 (11 months)

Oversaw app operations and marketing campaigns, conducted user behavior analysis to refine promotions, and maintained content safety and compliance across channels.

Marketing Campaigns User Behavior Analysis Content Compliance Microsoft Excel Teams Telegram

Marketing & Customer Service Specialist

HG Gaming

Mar 2021 - Feb 2022 (11 months)

Handled customer inquiries, complaints, and feedback professionally while providing data-driven insights to improve service quality and ensure safe customer interactions.

Customer Service CRM Customer Feedback Analysis Communication Microsoft Word Microsoft Excel

Education

Degrees, certifications, and relevant coursework

SMK Taman Kosas

High School Graduate, General Secondary Education

2012 - 2017

High school graduate with coursework in Chinese, English, Malay, Mathematics, History, and Geography; handled customer-facing roles and developed foundational skills in communication and service.