Jude Singaraju
@judesingaraju
Dedicated service executive with expertise in customer support and moderation.
What I'm looking for
I am a service executive with a strong background in customer support and content moderation. Currently, I work at Xuites Sdn Bhd, where I prepare new launches and manage guest interactions, ensuring a seamless experience for our clients. My role involves checking for maintenance issues and managing our Airbnb listings, which has honed my multitasking and problem-solving skills.
Previously, I served as a Data Annotation Moderator at Player Support Sdn Bhd, where I monitored online community forums and assigned categories to various content. My attention to detail and commitment to quality were recognized when I achieved a 98% quality score in my moderation tasks. I also have experience as a Content Review Analyst at Concentrix, where I reviewed sensitive content and collaborated with teams to standardize policies.
Throughout my career, I have consistently received positive feedback for my customer service skills, including recognition for achieving sales targets and maintaining high-quality standards. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Service Executive
Xuites Sdn Bhd
Feb 2025 - Present (5 months)
Prepared new launches, setting up units for staging photography and guest interaction on queries. Checked for any maintenance issues and reported them to the property owner or manager. Managed the Airbnb listing, including updating availability and pricing.
Data Annotation Moderator
Player Support Sdn Bhd
Nov 2024 - Feb 2025 (3 months)
Monitored online community forums (Fandom Page) to ensure adherence to community guidelines and policies. Assigned predefined categories or labels to entire documents or sections of text. Tracked and reported on moderation metrics, identifying trends and areas for improvement.
Content Review Analyst
Concentrix SGGS Malaysia
Oct 2020 - Dec 2022 (2 years 2 months)
Reviewed reported and flagged content within agreed turnaround times and standards of quality. Reviewed sensitive adult content, sometimes involving graphic or disturbing subject matter. Calibrated with Quality and Training team to standardize current policy updates.
Cinema Crew Executive
Golden Village
Oct 2017 - Oct 2019 (2 years)
Provided customer service for Gold Class patrons, including bar-tending and kitchen service. Managed front-line customer interactions during peak periods and blockbuster shows. Handled and performed stocktake during monthly inventory closing and year-end audits.
Credit Control Executive
Freight Mark Express Sdn Bhd
Feb 2016 - Jun 2017 (1 year 4 months)
Managed key debtor accounts to ensure fulfillment of credit terms. Resolved disputes and issues with clients on missing shipments/parcels, billing and quotation disputes, and damage goods resolution through claims approval. Conducted credit searches on prospective clients to report on risk appetite for the Sales Department.
Risk Mitigation Research Officer
Handal Group Sdn Bhd
Jul 2014 - Jun 2015 (11 months)
Researched and reported on case studies of fraudulent transactions for clients. Provided regular cross-checking for follow-up surveillance to mitigate suspicious or fraudulent activities.
Censorship Executive - Team Leader
Asian Broadcasting Network Sdn Bhd
Sep 2012 - Jul 2014 (1 year 10 months)
Replaced advertisements (interstitial) by liaising with the Scheduling Department. Prepared reports for the Studio Department to alert the News Department on incoming news. Prepared operational reports on technical impairment during live transmissions.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Marketing (CIM) Malaysian Institute of Management (MIM)
Professional Certificate (Diploma), Marketing
Completed a professional certificate in marketing, focusing on key marketing principles and strategies. This program enhanced my understanding of market dynamics and consumer behavior.
Sunway University College
Foundation in Marketing, Marketing
Undertook foundational studies in marketing, covering essential concepts and theories. This program provided a strong base for further specialization in the field.
Availability
Location
Authorized to work in
Job categories
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