Jude SingarajuJS
Open to opportunities

Jude Singaraju

@judesingaraju

Dedicated service executive with expertise in customer support and moderation.

Malaysia
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a service executive with a strong background in customer support and content moderation. Currently, I work at Xuites Sdn Bhd, where I prepare new launches and manage guest interactions, ensuring a seamless experience for our clients. My role involves checking for maintenance issues and managing our Airbnb listings, which has honed my multitasking and problem-solving skills.

Previously, I served as a Data Annotation Moderator at Player Support Sdn Bhd, where I monitored online community forums and assigned categories to various content. My attention to detail and commitment to quality were recognized when I achieved a 98% quality score in my moderation tasks. I also have experience as a Content Review Analyst at Concentrix, where I reviewed sensitive content and collaborated with teams to standardize policies.

Throughout my career, I have consistently received positive feedback for my customer service skills, including recognition for achieving sales targets and maintaining high-quality standards. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

XB
Current

Service Executive

Xuites Sdn Bhd

Feb 2025 - Present (5 months)

Prepared new launches, setting up units for staging photography and guest interaction on queries. Checked for any maintenance issues and reported them to the property owner or manager. Managed the Airbnb listing, including updating availability and pricing.

CM

Content Review Analyst

Concentrix SGGS Malaysia

Oct 2020 - Dec 2022 (2 years 2 months)

Reviewed reported and flagged content within agreed turnaround times and standards of quality. Reviewed sensitive adult content, sometimes involving graphic or disturbing subject matter. Calibrated with Quality and Training team to standardize current policy updates.

GV

Cinema Crew Executive

Golden Village

Oct 2017 - Oct 2019 (2 years)

Provided customer service for Gold Class patrons, including bar-tending and kitchen service. Managed front-line customer interactions during peak periods and blockbuster shows. Handled and performed stocktake during monthly inventory closing and year-end audits.

FB

Credit Control Executive

Freight Mark Express Sdn Bhd

Feb 2016 - Jun 2017 (1 year 4 months)

Managed key debtor accounts to ensure fulfillment of credit terms. Resolved disputes and issues with clients on missing shipments/parcels, billing and quotation disputes, and damage goods resolution through claims approval. Conducted credit searches on prospective clients to report on risk appetite for the Sales Department.

HB

Risk Mitigation Research Officer

Handal Group Sdn Bhd

Jul 2014 - Jun 2015 (11 months)

Researched and reported on case studies of fraudulent transactions for clients. Provided regular cross-checking for follow-up surveillance to mitigate suspicious or fraudulent activities.

AB

Censorship Executive - Team Leader

Asian Broadcasting Network Sdn Bhd

Sep 2012 - Jul 2014 (1 year 10 months)

Replaced advertisements (interstitial) by liaising with the Scheduling Department. Prepared reports for the Studio Department to alert the News Department on incoming news. Prepared operational reports on technical impairment during live transmissions.

Education

Degrees, certifications, and relevant coursework

C(

Chartered Institute of Marketing (CIM) Malaysian Institute of Management (MIM)

Professional Certificate (Diploma), Marketing

Completed a professional certificate in marketing, focusing on key marketing principles and strategies. This program enhanced my understanding of market dynamics and consumer behavior.

Sunway University College logoSC

Sunway University College

Foundation in Marketing, Marketing

Undertook foundational studies in marketing, covering essential concepts and theories. This program provided a strong base for further specialization in the field.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Jude Singaraju - Service Executive - Xuites Sdn Bhd | Himalayas