Open to opportunities

Ahmed Ghaith

@ahmedghaith

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Experienced social media moderator and customer experience specialist.

Malaysia

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What I'm looking for

I seek roles where I can improve customer journeys, lead content moderation or community management, build training programs, and implement process improvements in collaborative, growth-oriented teams.

I am an experienced social media moderator and customer experience specialist with a background in content moderation, customer advisory, and process improvement across global service providers. I have driven measurable improvements such as a 15% daily workflow enhancement, led community management and training efforts, and built internal tools using DMAIC principles to increase client ROI.

I have held roles from content moderation and customer advisory to senior process execution and HR recruiting, and I enjoy creating information structures, training materials, and operational improvements that elevate user experience and support scalable growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Executive

Current

Cognizant

Dec 2022 - Present (2 years 9 months)

Maintain daily client targets and drive process improvements that increased daily workflow efficiency by 15% while building internal tools using DMAIC methodology to support updated policy needs.

Process Improvement Workflow Optimization Internal Tools Training

Customer Advisor & Content Moderator

Synkd Ltd

Nov 2021 - Sep 2022 (10 months)

Led customer service and training quality control, managed community and content for the Synkd ecosystem, and created training materials while onboarding 13 new employees.

Content Moderation Customer Service Training Development SaaS Publisher Tools Community Management Onboarding Quality Control Documentation

International Account Advisor

Vodafone Ireland

Dec 2017 - Jun 2019 (1 year 6 months)

Handled international customer inquiries via chat, email, and voice, resolving payment escalations and earning promotion from level 3 queue to the golden customer category.

Customer Support Escalation Management Billing Support CRM Troubleshooting Customer Retention

Examination Invigilator

British Council

May 2017 - Jan 2019 (1 year 8 months)

Administered IGCSE examinations, managed classrooms and student needs, and stepped in to support staffing gaps to ensure smooth exam delivery.

Exam Administration Classroom Management Compliance Time Management

HR Recruiter

TipTop

Mar 2016 - Dec 2016 (9 months)

Managed recruitment requests, advertising and job postings, expanded candidate database, and improved selection criteria while ensuring correct government registrations for hires.

Recruitment Advertisement Candidate Sourcing Database Management Screening

Social Media Moderator

Mollaborjan

May 2008 - Dec 2016 (8 years 7 months)

Moderated social platforms and website content to remove policy-violating material, administered vBulletin, and created niche content that targeted a 15% visitor increase over five months.

Content Moderation Social Media VBulletin Administration Content Creation Analytics

Education

Degrees, certifications, and relevant coursework

Modern Academy

Bachelor's, Business Management

2010 - 2014

Completed a Bachelor's in Business Management with a small business project management component focused on implementing a project and measuring marketing ROI.