Open to opportunities

Muhamad Hariz Bin Kamaruddin

@muhamadharizbinkamar

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Content moderator and customer experience specialist driving safety and satisfaction.

Malaysia

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What I'm looking for

I'm seeking a mid-level role in content moderation or customer experience where I can safeguard platforms, improve CSAT, mentor teammates, and optimize moderation processes for scalable, quality-driven growth.

I am a results-driven content moderator and customer experience specialist with a proven record of safeguarding digital platforms and improving operational efficiency. I reviewed 3,000+ pieces of user-generated content daily, consistently achieved 96% monthly accuracy, and maintained 100% adherence to AHT targets.

I develop training materials, enforce community standards, and resolve escalations to protect brand trust while boosting CSAT. I apply a balance of quality and productivity to mentor teams, optimize workflows, and contribute to business growth.

Experience

Work history, roles, and key accomplishments

Content Moderator

ByteDance

Jun 2022 - Aug 2025 (3 years 2 months)

Reviewed and moderated 3,000+ pieces of user-generated content daily, maintaining 96% monthly accuracy and 100% adherence to AHT targets while developing training materials to improve team efficiency.

Content Moderation Trust & Safety Escalation Management Quality Assurance AHT Training Development

Content Moderator (Google Project)

Concentrix

Mar 2021 - May 2022 (1 year 2 months)

Reviewed and analysed user-generated content to enforce platform policies, consistently met AHT targets, and supported policy updates to improve moderation consistency; awarded a Spot Bonus for outstanding performance.

Content Moderation Enforcement Trust & Safety Quality Assurance Escalation Management AHT Policy Implementation

Customer Experience Specialist

Accenture

Nov 2019 - Feb 2021 (1 year 3 months)

Handled escalated customer cases and complex issues for the Grab project, consistently achieving CSAT targets, contributing to upsell-driven revenue growth, and exceeding monthly KPIs through efficient workflows.

Customer Support Escalation Management CSAT Upselling KPIs Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

MAHSA Avenue International College

Diploma in Mass Communication, Mass Communication

2017 - 2021

Grade: 3.00

Completed a Diploma in Mass Communication with coursework in Communication Theories, Media Ethics & Law, Digital Media & Communication, Public Relations Principles, and Media Writing; graduated with a CGPA of 3.00.