Muhamad Hariz Bin Kamaruddin
@muhamadharizbinkamar
Content moderator and customer experience specialist driving safety and satisfaction.
What I'm looking for
I am a results-driven content moderator and customer experience specialist with a proven record of safeguarding digital platforms and improving operational efficiency. I reviewed 3,000+ pieces of user-generated content daily, consistently achieved 96% monthly accuracy, and maintained 100% adherence to AHT targets.
I develop training materials, enforce community standards, and resolve escalations to protect brand trust while boosting CSAT. I apply a balance of quality and productivity to mentor teams, optimize workflows, and contribute to business growth.
Experience
Work history, roles, and key accomplishments
Reviewed and moderated 3,000+ pieces of user-generated content daily, maintaining 96% monthly accuracy and 100% adherence to AHT targets while developing training materials to improve team efficiency.
Reviewed and analysed user-generated content to enforce platform policies, consistently met AHT targets, and supported policy updates to improve moderation consistency; awarded a Spot Bonus for outstanding performance.
Handled escalated customer cases and complex issues for the Grab project, consistently achieving CSAT targets, contributing to upsell-driven revenue growth, and exceeding monthly KPIs through efficient workflows.
Education
Degrees, certifications, and relevant coursework
MAHSA Avenue International College
Diploma in Mass Communication, Mass Communication
2017 - 2021
Grade: 3.00
Completed a Diploma in Mass Communication with coursework in Communication Theories, Media Ethics & Law, Digital Media & Communication, Public Relations Principles, and Media Writing; graduated with a CGPA of 3.00.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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