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MK
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Muhamad Hariz Bin Kamaruddin

@muhamadharizbinkamar

Content moderator and customer experience specialist driving safety and satisfaction.

Malaysia
Message

What I'm looking for

I'm seeking a mid-level role in content moderation or customer experience where I can safeguard platforms, improve CSAT, mentor teammates, and optimize moderation processes for scalable, quality-driven growth.

I am a results-driven content moderator and customer experience specialist with a proven record of safeguarding digital platforms and improving operational efficiency. I reviewed 3,000+ pieces of user-generated content daily, consistently achieved 96% monthly accuracy, and maintained 100% adherence to AHT targets.

I develop training materials, enforce community standards, and resolve escalations to protect brand trust while boosting CSAT. I apply a balance of quality and productivity to mentor teams, optimize workflows, and contribute to business growth.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MC

MAHSA Avenue International College

Diploma in Mass Communication, Mass Communication

2017 - 2021

Grade: 3.00

Completed a Diploma in Mass Communication with coursework in Communication Theories, Media Ethics & Law, Digital Media & Communication, Public Relations Principles, and Media Writing; graduated with a CGPA of 3.00.

Tech stack

Software and tools used professionally

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