Abhay Tripaathi

Directed PMO governance and project coordination for a global insurance client, overseeing planning, resource management, financial governance, and risk mitigation. Coordinated cross-functional teams and facilitated governance meetings, executive reporting, and automation initiatives.

Led a Proof of Concept initiative to assess the feasibility of deploying 20 RPA bots for a client. Conducted capacity planning, infrastructure readiness assessments, and resource utilization analysis to validate scalability and operational viability.

Managed operations analytics, overseeing data analysis and reporting to drive operational efficiency. Coordinated with teams to improve performance metrics.

Handled outbound calls to US medical providers, coordinating appointments and providing information.

Managed workforce management processes, including forecasting, scheduling, and real-time monitoring to optimize staffing and service levels.

Led command center operations, overseeing monitoring, incident management, and coordination across teams. Managed operational reporting and ensured service performance aligned with SLAs.

Supported workforce management activities, including data analysis and reporting to ensure efficient resource allocation.

Provided customer support, resolving inquiries and issues to ensure customer satisfaction.

Led finance and accounting application support, managing application performance and coordinating with teams to ensure operational stability.

Analyzed business processes and identified automation opportunities for RPA implementation. Collaborated with stakeholders to assess feasibility and support deployment.

Handled sales calls, promoting products and services to customers while meeting sales targets.

Master's degree in Business Administration with a focus on Human Resource Management.

Bachelor's degree in Arts with a specialization in English.