Open to opportunities

Jeenat Parween

@jeenatparween

I lead transformation, process improvement, and AI automation projects that improve operational efficiency and delivery outcomes.

India

Message

What I'm looking for

I'm looking to lead transformation, process excellence, and technology initiatives where I can use data, automation, and cross-functional delivery to create measurable business impact.

At ThrivePass India, I lead transformation initiatives across operations, managing 8+ projects and delivering AI-driven reimbursement automation that improved decision accuracy by 15% and reduced manual claims processing by 40%.

I've redesigned workflows across five operational domains, achieving 250% efficiency gains while maintaining 99% SLA compliance and reducing escalations to less than 1%. I also built a 30-60-90 onboarding framework that cut onboarding time from three months to two months.

Earlier, I supported major WEX-to-Alegeus and Datapath-to-CobraPoint migrations, helped onboard 50+ clients, and contributed to SDLC testing, UX improvements, and scalable operating procedures. I bring PMP-certified project leadership, data-driven planning, and practical experience connecting operations, technology, and stakeholder needs.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

ThrivePass India Pvt. Ltd.

Feb 2021 - Present (5 years 6 months)

Led end-to-end management of 8+ projects within the Operations transformation portfolio, developed ROI-based business cases, and led a team of team leaders and associates. Designed and implemented a 30-60-90 onboarding framework, led AI-driven reimbursement automation, and achieved 250% efficiency gains through process improvements.

Product Support Specialist

ThrivePass India Pvt. Ltd.

Mar 2020 - Jan 2021 (10 months)

Supported two major system migrations through structured change management and training cycles, ensuring 100% on-time transition. Developed and standardized SOPs, assisted in onboarding and implementation for 50+ clients, and collaborated on SDLC testing and UX improvements.

Change Management SOP Development Client Onboarding SDLC COBRA Administration Azure Process Standardization

Product Support Specialist

AppyFactor

Jul 2019 - Feb 2020 (7 months)

Developed and standardized SOPs for India Operations, assisted in end-to-end administration of COBRA and Pretax benefits, and collaborated on SDLC testing and UX improvements. Monitored automated processes, maintaining 99% uptime and 100% on-time client onboarding.

SOP Development COBRA Administration Pre Tax Benefits SDLC Process Monitoring

Operations Executive

Quikr India Pvt. Ltd.

Jul 2018 - Jul 2019 (1 year)

Streamlined scheduling and inventory workflows, achieving a 4% cost reduction and improved delivery efficiency. Designed operational reports and dashboards to support data-driven decision-making and maintained service excellence through regular audits.

Scheduling Inventory Management Cost Reduction Operational Reporting Dashboard Design Data Driven Decision Making Audit Process Quality