Somya Samantra

I’m a Project Lead with 12+ years of progressive experience in enterprise technology operations, partner management, and end-to-end program delivery. I convert ambiguous, ad-hoc initiatives into structured, governed workstreams with clear milestones, ownership, and measurable business outcomes. I’m PMP Trained, PRINCE2 In Progress, and pursuing an MBA in IT & Financial Management to deepen my execution and governance.

At Teleperformance India (Global Technology Account), I currently manage transitions, capability builds, and strategic improvement programs. I own end-to-end program governance—defining scope, building delivery plans, managing risks, and reporting progress to C-level stakeholders. I also lead change management across three international delivery centres under a global operating model, while supporting go-to-market and account-level decisioning through quarterly business reviews and executive reporting.

Previously, I led full program lifecycle work across 27+ enterprise technology vendor accounts, strengthening SLA adherence and improving service delivery performance. I’ve driven measurable outcomes such as improving client satisfaction scores by 25% and increasing SLA adherence from 85% to 98% through a compliance tracking system, alongside a real-time KPI dashboard that improved service delivery performance by 20%. I’m also actively self-learning cloud infrastructure fundamentals—IaaS, compute, and container orchestration—to keep my operating approach future-ready.