At Capgemini, I directed PMO operations and project delivery across client assignments including Four Seasons Hotel, Omni Hotel, SYMFACT, and Disney. I helped modernize FSH workflows by migrating them from SharePoint to ServiceNow and deploying Power BI reporting automation; the work contributed to a 5.0/5.0 OTACE rating and 45+ formal client commendations.
I also administered contract lifecycle management for Four Seasons Hotel and Omni Hotels, supporting governance across 15,000+ vendor accounts and 188 international properties. Earlier, at Cognizant Technology Solutions and Tata Consultancy Services, I worked across US loan and mortgage, insurance, and pension operations, including UAT, process improvement, and operational reporting.
