Varun Monga
@varunmonga
I lead global ITSM, cloud, and cybersecurity programs, improving SLA performance and operational efficiency.
IndiaWhat I'm looking for
At Capgemini, I lead end-to-end operations and project management for North American enterprise cloud and cybersecurity programs, directing 50+ cross-functional global resources.
I've established program governance, operating cadences, and executive review mechanisms that reduced SLA breaches by 20% year over year. I also manage FTE budgeting, resource allocation, spend forecasting, and margin performance across key accounts.
I designed automated Power BI reporting and performance dashboards that save more than 500 hours annually. I oversee incident lifecycles, risk registries, recovery plans, dependencies, and change management to protect critical delivery paths.
Earlier, I supported service transitions and ITIL-compliant operating procedures at iYogi, improving team productivity by 15%, and delivered L1 technical support and escalation management at IBM. I mentor 15+ program professionals and build stronger delivery capability across teams.
Experience
Work history, roles, and key accomplishments
Senior Consultant (Operations & Project Management)
Oct 2016 - Present (9 years 11 months)
Leads end-to-end operations and project management for enterprise cloud and cybersecurity programs across North America, directing 50+ cross-functional resources. Established governance frameworks that reduced SLA breaches by 20% YoY and automated BI dashboards saving 500+ hours annually.
SME / Technical Sales Executive
iYogi Technical Services
Jul 2012 - Jun 2015 (2 years 11 months)
Supported service transitions and authored ITIL-compliant SOPs, improving team productivity by 15%. Managed IT service desk operations and cross-functional teams to ensure SLA compliance and high customer satisfaction.
Delivered L1 technical support for UK broadband accounts, managing escalation workflows and ensuring strict SLA adherence and service quality consistency.
Education
Degrees, certifications, and relevant coursework
NCHMCT&AN, IGNOU, IHM Jaipur
BSc, Hospitality and Hotel Administration
Completed a BSc in Hospitality and Hotel Administration.
NCHMCT&AN, IGNOU, IHM Jaipur
Certified Hospitality Trainer (CHT), Hospitality Training
Earned the Certified Hospitality Trainer (CHT) certification.
University of Minnesota
Lean & Agile Software Development, Lean and Agile Software Development
Completed coursework in Lean and Agile Software Development.
Scrum.org
PSM – Professional Scrum Master 1, Scrum
Earned the Professional Scrum Master 1 (PSM) certification.
PMP – Project Management Professional, Project Management
Earned the Project Management Professional (PMP) certification.
University of Virginia
Project Planning & Execution, Project Planning and Execution
Completed coursework in Project Planning and Execution.
Capgemini
Engagement Management Certified, Engagement Management
Earned the Engagement Management Certified credential.
University of Minnesota
Agile Project Management, Agile Project Management
Completed coursework in Agile Project Management.
Symbiosis Centre for Distance Learning
MBA, Operations Management
Pursued an MBA in Operations Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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