Abhinav Mukherjee

I've led operations, automation, reporting, and Account PMO delivery across financial services, telecom, utilities, media, collections, and customer support for more than 15 years.

At Wipro, I governed automation and reporting workstreams for a leading FinServ client, leading a cross-functional team of developers, Power BI experts, reporting experts, and transformation experts. My initiatives delivered 30+ FTE savings, supported Power BI performance reporting, and achieved 100% internal and external Risk & Compliance audit scores.

At Concentrix Daksh, I managed delivery teams of more than 100 associates, achieved 100% SLA/KPI performance, and delivered 15+ FTE savings through process analysis and efficiency action plans. I also identified insurance cross-sell opportunities, improved SIM activations by approximately 20% month on month, and delivered 98%+ CSAT.

Across Tata Business Support Services and TCS, I've built operational capability through reporting, process improvement, collections, billing, vendor coordination, training, and retention initiatives. I bring hands-on governance, risk management, stakeholder communication, and team leadership to complex service environments.