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Abdullah Zahid

@abdullahzahid

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Dedicated technical support executive with a passion for problem-solving.

India

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What I'm looking for

I seek a role in a dynamic organization that values growth and learning.

My name is Abdullah Zahid Rasool, and I am a dedicated technical support executive with over four years of experience in troubleshooting hardware and software issues. I have honed my skills in customer support and technical assistance through my roles at Unosis, I Serve Solutions, Tech Mahindra, and Amazon. My journey has equipped me with a strong foundation in technical knowledge and customer service.

I thrive in environments that challenge my problem-solving abilities and allow me to contribute to a team-oriented atmosphere. My experience at Amazon, where I provided disability and leave services to employees, has further enhanced my communication skills and ability to handle sensitive situations with care and professionalism. I am eager to bring my expertise to a value-driven organization that fosters growth and continuous learning.

Experience

Work history, roles, and key accomplishments

HR Contact Centre Associate

Amazon

Oct 2021 - Present (3 years 9 months)

Managed disability and leave services for Amazon employees in the USA, ensuring compliance with company policies and regulations. Provided comprehensive support and guidance to employees regarding their leave requests.

HR Policies Leave Management Disability Support Employee Relations Employee Support Communication

Customer Support Representative

Tech Mahindra

Feb 2021 - Present (4 years 5 months)

Provided customer support, addressing inquiries and resolving issues efficiently. Maintained a high level of customer satisfaction through effective communication.

Customer Support Communication Skills Problem Solving Customer Service

Technical Support Executive

I Serve Solutions

Jul 2018 - Present (6 years 11 months)

Resolved hardware and software issues for clients, ensuring smooth operation of their systems. Additionally, I was responsible for the sale of various software products including antivirus and Microsoft Office.

Technical Support Sales Microsoft Office