Sai Teja
@saiteja7
Technical support specialist who resolves complex issues and keeps customers satisfied.
IndiaWhat I'm looking for
I’m a Technical & Customer Support Specialist with over 3 years of experience delivering technical support and customer service across international markets. I’ve supported global companies in the UK and India, troubleshooting software and device issues while maintaining high uptime and satisfaction.
I work confidently with Zoho CRM for ticket management, Zendesk-style workflows, and clear documentation, using root cause analysis to prevent repeat incidents. From Active Directory and desktop/network support to escalating complex cases with detailed notes, I communicate across email and chat channels and collaborate with development and operations teams to get customers to stable, working outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Acuity Software Technologies
Mar 2026 - Present (2 months)
Provided external customer support through Zoho CRM by managing tickets and resolving software-related queries to maintain high customer satisfaction. Documented recurring issues with root cause notes and escalated complex cases to internal teams via email and chat.
Technical Support Associate
AIOI Nissay Dowa (UK)
Sep 2022 - Jun 2024 (1 year 9 months)
Delivered end-to-end technical support and troubleshooting to users, supporting high uptime and system performance. Conducted root cause analysis for recurring issues, maintained system documentation, and collaborated with development and operations teams for seamless system integration.
Supported candidates through the driving theory testing process to ensure seamless test execution. Investigated issues during tests according to protocols and maintained high service standards across candidate sessions.
Technical Support Associate
Amazon India
Jan 2018 - Dec 2019 (1 year 11 months)
Provided technical support for Alexa devices by diagnosing and resolving a range of customer issues. Led team meetings for consistency, applied systematic troubleshooting steps, and improved device functionality and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Northumbria University
Master of Science (M.Sc), Electronics
2022 -
Completed an M.Sc/MS in Electronics at Northumbria University in 2022.
CMR College of Engineering & Technology
Bachelor of Technology (B.Tech), Electronics & Telecommunication Engineering
2017 -
Earned a B.Tech in Electronics & Telecommunication Engineering starting in 2017.
Andhra Pradesh Board
12th Standard, Higher Secondary Education
Grade: 69.7%
Completed 12th Standard under the Andhra Pradesh Board, achieving 69.7%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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