Ash User

I am a dedicated Technical Care Associate at Amazon Development Centre India, where I assist customers with technical queries related to Alexa devices and Kindle. My role involves handling customer interactions through various mediums, including voice and chat/email, ensuring that I maintain high service metrics while providing effective solutions. My analytical and logical approach to troubleshooting has allowed me to resolve issues efficiently, enhancing customer satisfaction.

Previously, I worked at DXC Technology, providing L1 level support at SAP Labs India. My responsibilities included managing ITSM service tickets, assisting internal users with technical queries, and ensuring that service level agreements (SLA) were met. My experience in escalation management and providing first-hand solutions has equipped me with the skills necessary to thrive in fast-paced environments.