Bhumika Joshi
@bhumikajoshi
I am an experienced technical support professional delivering swift problem-solving and exceptional customer service.
IndiaWhat I'm looking for
I am a motivated technical support professional with over 1.5 years in the BPO industry, specializing in customer-facing technical assistance.
At Teleperformance (Asus process) I served as a Technical Support Executive, troubleshooting hardware, software, and network issues while guiding customers through product setup, configuration, and maintenance.
I consistently met performance targets and SLAs, earning Star Performer three times and recognition as an Extra Miler for going above and beyond in customer service.
I bring strong analytical thinking, clear communication, time management, adaptability, and a customer-centric mindset, and I collaborate with internal teams to identify recurring issues and implement corrective actions.
Experience
Work history, roles, and key accomplishments
TEProvided technical support for Asus products, troubleshooting hardware, software, and network issues while assisting customers with setup and maintenance. Consistently met SLAs and performance targets, resolved escalations, and earned Star Performer recognition three times.
Education
Degrees, certifications, and relevant coursework
SUSage University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from Sage University, completed in 2025.
Shri Vaishnav Kanya Higher Secondary Vidhyalaya
Higher Secondary Certificate, Higher Secondary
Completed Higher Secondary education at Shri Vaishnav Kanya Higher Secondary Vidhyalaya, passed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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