Bikram Gurung
@bikramgurung
Dedicated technical support representative with strong communication skills.
What I'm looking for
I am a dedicated technical support representative with a passion for enhancing customer experiences. My journey began with a strong educational foundation, having completed my HSC and SSC with commendable marks. I have honed my skills through hands-on experience at leading organizations like Reliance Industries and Accenture Solutions, where I provided exceptional support for major clients.
During my tenure at Accenture, I excelled in resolving customer issues efficiently, often multitasking to handle multiple inquiries simultaneously. My ability to communicate effectively and empathize with customers has not only helped in resolving their concerns but also in maintaining a positive atmosphere during interactions. I take pride in being recognized as a top-performing employee multiple times, which reflects my commitment to excellence and continuous improvement.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Accenture Solutions Private Limited
Mar 2022 - Present (3 years 4 months)
Provided technical support for Verizon Wireless, one of America's largest mobile network operators. Handled multiple tasks simultaneously and maintained customer satisfaction.
Associate
Reliance Industries
Jul 2020 - Present (5 years)
Worked as an Associate for an E-Commerce process called AJIO. Responsible for resolving customer issues and providing effective solutions.
Education
Degrees, certifications, and relevant coursework
AECS JADUGUDA
Higher Secondary Certificate, General Studies
Grade: 65.0%
Completed Higher Secondary Certificate (HSC) from AECS Jaduguda, affiliated with CBSE New Delhi, achieving a score of 65.0% in 2013. This qualification provided a foundational education for further studies.
AECS NARWAPAHAR
Secondary School Certificate, General Studies
Grade: 89.0%
Obtained Secondary School Certificate (SSC) from AECS Narwapahar, affiliated with CBSE New Delhi, securing an impressive 89.0% in 2011. This early education laid the groundwork for academic and personal development.
Availability
Location
Authorized to work in
Job categories
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