Open to opportunities

Abdo Gabr

@abdogabr

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Certified HR professional fluent in German with 4+ years experience.

Egypt

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What I'm looking for

I am looking for a role that fosters growth in talent acquisition, with a focus on collaboration and innovation in the recruitment process.

I am a certified HR professional with over four years of experience supporting DACH customers in customer service and sales. My recent hands-on experience in recruitment has equipped me with skills in candidate sourcing, screening, and interview coordination. I excel in candidate communication and tracking hiring metrics, ensuring efficient hiring processes.

Throughout my career, I have demonstrated my ability to adapt to the DACH market by building candidate pools tailored to German-speaking talent. I have successfully increased inbound applications through targeted advertising and have been recognized as a top achiever in customer service. My analytical skills have allowed me to generate weekly KPI dashboards that track time-to-hire and channel effectiveness, contributing to improved hiring strategies.

I am currently seeking a Talent Acquisition opportunity in the DACH market where I can leverage my skills in recruitment marketing and stakeholder communication to drive successful hiring outcomes.

Experience

Work history, roles, and key accomplishments

Current

German International Sales Advisor

Current

Vodafone

Aug 2022 - Present (2 years 10 months)

Accelerated sales pipeline review, consistently achieving 91–100% of monthly targets for three consecutive months. Revitalized over 1,200 German-speaking accounts, driving a 35% conversion rate, and streamlined weekly engagement with 50+ German-speaker contacts. Expedited issue resolution by 20%, raising customer satisfaction to over 90% through data-driven reporting.

Sales Pipeline Management Account Management German Customer Engagement Data Analysis Customer Satisfaction Communication

German Customer Service Representative

Concentrix

Aug 2021 - Aug 2022 (1 year)

Ranked as a Top Performer for two consecutive months, handling over 600 customer interactions with a 95% resolution rate. Led task quality initiatives for eight weeks, auditing over 200 calls and delivering weekly feedback to improve team accuracy. Increased average team call quality scores by 15 points through targeted coaching and maintained consistent support for 50+ international clients weekl

Customer Service Quality Assurance Customer Satisfaction Team Leadership

Education

Degrees, certifications, and relevant coursework

Al-Azhar University

Bachelor of Arts, German Language and Literature

Focused on the comprehensive study of German language, literature, and culture. Developed strong linguistic skills and a deep understanding of German literary traditions.