Looking for a job

Yussef Moghazy

@yussefmoghazy

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German-speaking sales and customer service representative at Vodafone, supporting customers and promoting tariff plans.

Egypt

Message

What I'm looking for

I’m looking to contribute to business development, customer success, and revenue growth by combining my academic knowledge with hands-on professional experience.

At Vodafone, I supported German-speaking customers with tariffs, billing, payments, devices, and network issues. I also explained product options and resolved complaints and technical issues.

At Webhelp, I conducted outbound B2B sales calls in German for the AmazonBusiness Project. At Naos Solutions, I supported German-speaking clients with orders, shipping, returns, and complaint resolution on the AG1 Project.

Experience

Work history, roles, and key accomplishments

Sales and Customer Service Representative

Vodafone

Nov 2024 - Jul 2025 (8 months)

Delivered German-speaking customer support for tariffs, billing, payments, devices, and network issues. Promoted tariff plans and product options using consultative selling, resolved complaints, and documented interactions in systems.

Customer Service Consultative Selling Complaint Resolution CRM German Billing Technical Support

Customer Service Representative

Naos Solutions

Nov 2023 - May 2024 (6 months)

Managed order management, shipping, and returns for German-speaking clients. Handled complaints and escalations, coordinated with logistics teams, and improved service quality metrics with proactive follow-up.

Order Management Complaint Resolution Logistics Coordination Customer Service German

Outbound Sales Representative

Webhelp

Feb 2023 - Jul 2023 (5 months)

Conducted outbound B2B sales calls in German for lead generation and pipeline development. Promoted Amazon Business solutions, consistently achieving sales targets and maintaining accurate CRM records.

Outbound Sales B2B Sales Lead Generation Negotiation CRM German