Open to opportunities

Ramaj Raed

@ramajraed

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Talent acquisition and HR operations professional delivering full-cycle recruitment and executive support.

Egypt

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What I'm looking for

I’m looking for a remote-first team where I can own end-to-end recruiting, improve hiring metrics, and support executives with dependable HR and operations coordination—while collaborating cross-functionally to deliver great client and candidate experiences.

I’m a results-driven HR and talent acquisition professional with 4+ years of experience in full-cycle recruitment, executive assistance, and operations coordination in remote-first environments. I manage end-to-end hiring workflows while keeping HR records accurate and reporting aligned with business needs.

In my roles, I’ve coordinated administrative workflows, supported senior executives with calendar and schedule management, and handled inbox and document coordination to keep teams moving. I also take ownership of client relationship management—onboarding stakeholders, resolving escalations, and maintaining quality and compliance standards.

My recruiting background includes sourcing via LinkedIn, job boards, social media, and referrals; candidate screening and interviewing; and onboarding/offboarding. I’ve tracked hiring metrics such as time-to-fill, source effectiveness, and pipeline conversion rates, and I’m experienced with ATS platforms to streamline recruiting processes.

I’m currently completing the HRCI Human Resource Associate Professional Certificate, and I continue freelancing on Upwork in talent acquisition and virtual assistance. I bring a data-driven, cross-functional mindset—using tools like Workable, Salesforce CRM, and reporting workflows to improve outcomes.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Maids.cc

Oct 2024 - Present (1 year 9 months)

Managed daily client calls and inbound service requests for a remote-first client portfolio. Drove client retention through proactive outreach, onboarding, and escalation resolution.

Client Relationship Management Customer Retention Client Onboarding Escalation Handling

Operations Assistant

Concentrix

Jan 2024 - Sep 2024 (8 months)

Tracked action items and followed up on deadlines to support operational continuity across distributed remote teams. Managed executive calendars and handled administrative workflows including file and document management.

Action Item Tracking Calendar Management Scheduling Conflict Resolution Document Management Administrative Support

Travel Advisor

Majorel

May 2023 - Jan 2024 (8 months)

Provided personalized travel recommendations aligned with client preferences and budgets. Handled high volumes of inbound queries while maintaining quality standards in a fast-paced environment.

Travel Recommendations Customer Preference Alignment Customer Service Customer Satisfaction

Customer Success Specialist

Sutherland

Jan 2022 - May 2023 (1 year 4 months)

Resolved complex customer issues using CRM and order-management platforms with speed and accuracy. Coordinated across teams to expedite resolution and documented cases in CRM and communication tools.

Issue Resolution CRM Order Management Systems Cross Functional Collaboration Case Documentation

HR Corporate Recruiter

Virtual Recruitment Firm

Dec 2021 - Dec 2022 (1 year)

Managed full-cycle recruitment for VA, administrative, SEO, graphic design, web development, and IT roles from job posting through offer and onboarding. Sourced candidates across multiple channels, screened and interviewed applicants, and maintained recruitment records in ATS.

Full cycle Recruitment Talent Acquisition Candidate Sourcing LinkedIn Sourcing Social Media Recruiting Referrals Interviewing Candidate Database Management Canva Based Employer Branding Content

Administrative Assistant

Governmental Facility

Nov 2020 - Nov 2021 (1 year)

Provided administrative support to senior leadership, including scheduling, agenda preparation, meeting minutes, and distributing action items. Managed incoming emails and calls, maintained filing systems, and handled sensitive information with confidentiality.

Executive Administrative Support Schedule Coordination Meeting Minutes Confidentiality