Ahmed Lotfy
@ahmedlotfy
I drive enterprise customer retention, renewal performance, and data-informed HR operations improvements.
EgyptWhat I'm looking for
At Microsoft via Concentrix, I partner with Customer Success Account Managers to strengthen enterprise retention, renewals, and account growth. I analyze customer health, usage, and behavioral data to identify churn risks and expansion opportunities.
I create monthly Value Story reports that communicate ROI, product utilization, and performance insights, while using Voice of Customer feedback and lifecycle reviews to improve customer experience and protect revenue.
Previously at Concentrix and Instashop, I managed high-volume recruitment, vendor relationships, HR reporting, Workday records, and full employee lifecycle processes. I bring experience across customer success, talent acquisition, HR operations, analytics, and stakeholder engagement.
Experience
Work history, roles, and key accomplishments
Partner with Customer Success Account Managers to drive retention and growth. Analyze health metrics and deliver monthly Value Story reports to enterprise clients.
Managed end-to-end recruitment lifecycle for high-volume roles and conducted data analysis on recruitment channels. Oversaw vendor relationships and financial workflows.
Executed strategic sourcing initiatives using LinkedIn and niche job boards. Managed candidate lifecycle and conducted recruitment analytics.
Human Resources Coordinator
Instashop
Jan 2020 - Jan 2021 (1 year)
Managed full employee lifecycle administration and executed full-cycle recruitment strategies. Maintained accurate employee records and ensured compliance with Egyptian labor law.
Front Desk Representative
Dusit Thani Hotel
Jan 2017 - Jan 2018 (1 year)
Oversaw front desk operations including check-in/check-out and reservations. Delivered premium guest experience and resolved issues efficiently.
Education
Degrees, certifications, and relevant coursework
Arab Academy for Science, Technology and Maritime Transport
Bachelor's Degree, Accounting & Finance
Bachelor's degree in Accounting and Finance from the Arab Academy for Science, Technology and Maritime Transport.
University of Dubai
Coursework, Business Administration
Completed business administration coursework at the University of Dubai.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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