Abdirahman Abdullahi

Maintained professionalism during tense situations using de-escalation techniques. Experienced in access control, perimeter checks, and emergency procedures to ensure site security. Prepared detailed incident reports and maintained accurate activity logs.

Responded to customer inquiries via phone, email, and live chat, providing accurate information and effective solutions. Utilized CRM software to maintain detailed records of interactions and account information. Achieved key performance indicators such as first call resolution and customer satisfaction scores.

Delivered excellent customer service, promptly addressing guest needs and concerns. Handled security incidents and medical emergencies, reporting irregularities. Ensured property safety through rigorous pass and credential checks.

Worked on a fast-paced assembly line, fitting car parts within a 60-second cycle. Developed efficiency and precision through repetitive, high-demand tasks. Maintained physical fitness to meet job demands.

Achieved grades in English Language, Mathematics, Religious Studies, Science, IT, and Health and Social Studies.

Grade: DDD

Developed strong problem-solving skills and a hands-on understanding of key operational principles. Eager to apply attention to detail, teamwork, and organizational abilities.