Open to opportunities

Abdirahman Abdullahi

@abdirahmanabdullahi

Message

Highly motivated individual with experience in customer service and security.

United Kingdom

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in a dynamic environment.

I am a highly motivated and hardworking individual with diverse experience across security, IT, industrial, and customer support industries. I hold a DDD in BTEC Engineering Level 3 Extended Diploma from Aston University Engineering Academy, where I honed my problem-solving skills and gained a hands-on understanding of key operational principles. My proactive mindset and attention to detail make me a strong candidate for roles that require teamwork and organizational abilities.

Currently, I work as a Customer Service Advisor at Capita/TFL, where I respond to customer inquiries and ensure satisfaction through effective solutions. My experience as a Security Officer has equipped me with skills in risk anticipation and emergency procedures, while my role as a Warehouse Operative at Hello Fresh has strengthened my ability to handle inventory management and logistics operations efficiently. I thrive in fast-paced environments and am eager to apply my skills in a Warehouse Operative role.

Experience

Work history, roles, and key accomplishments

Current

Security Officer

Current

OCS

Mar 2023 - Present (2 years 3 months)

Maintained professionalism during tense situations using de-escalation techniques. Experienced in access control, perimeter checks, and emergency procedures to ensure site security. Prepared detailed incident reports and maintained accurate activity logs.

Security Operations De Escalation Techniques Access Control Incident Reports Teamwork

Current

Customer Service Advisor

Current

Capita/TFL

Mar 2025 - Present (3 months)

Responded to customer inquiries via phone, email, and live chat, providing accurate information and effective solutions. Utilized CRM software to maintain detailed records of interactions and account information. Achieved key performance indicators such as first call resolution and customer satisfaction scores.

Customer Service CRM Software Problem Solving Communication Payment Processing Customer Satisfaction Collaboration

Warehouse Operative

Hello Fresh

Dec 2022 - Apr 2024 (1 year 4 months)

Delivered excellent customer service, promptly addressing guest needs and concerns. Handled security incidents and medical emergencies, reporting irregularities. Ensured property safety through rigorous pass and credential checks.

Customer Service Security Pass And Credential Checks Vigilance Reporting

Production Operator

Jaguar Land Rover

Apr 2022 - Dec 2022 (8 months)

Worked on a fast-paced assembly line, fitting car parts within a 60-second cycle. Developed efficiency and precision through repetitive, high-demand tasks. Maintained physical fitness to meet job demands.

Manufacturing Fitness Repetitive Tasks Automotive Production Teamwork

Education

Degrees, certifications, and relevant coursework

SH Academy

GCSEs

Achieved grades in English Language, Mathematics, Religious Studies, Science, IT, and Health and Social Studies.

Aston University Engineering Academy

BTEC Level 3 Extended Diploma, Engineering

Grade: DDD

Developed strong problem-solving skills and a hands-on understanding of key operational principles. Eager to apply attention to detail, teamwork, and organizational abilities.