Ry B
@ryb
Dedicated professional with strong communication and customer service skills.
What I'm looking for
I am a hardworking and fast-learning individual with a proven track record in providing exceptional communication and customer service skills. My experience in people-centered job settings has equipped me with the ability to develop and maintain strong working relationships with staff at all levels. I am results-oriented, with strong analytical and problem-solving skills, and I am eager to enhance my career progression by leveraging my previous experience and transferable skills.
Throughout my career, I have held various roles that have honed my skills in security, customer service, and IT support. As a Security/Loss Prevention Officer at ASDA, I secured premises and personnel while maintaining a positive and professional attitude towards customers. My dedication was recognized when I was awarded the 2019 Security Colleague of the Year Award. Additionally, my role as an Activities Coordinator at Carlton Court Care Home allowed me to build rapport with residents, treating them with dignity and respect while promoting social and recreational activities.
I am adaptable and proactive, able to work independently or as part of a team. My strong organizational skills and attention to detail have been essential in managing tasks effectively, especially in high-pressure environments. I am now looking for new opportunities to further develop my skills and contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Security/Loss Prevention Officer
ASDA
Apr 2017 - Mar 2020 (2 years 11 months)
Secured premises and personnel by patrolling property and monitoring surveillance equipment. Managed shoplifters and public nuisance offenders while maintaining a positive attitude towards retail customers. Awarded the 2019 Security Colleague of the Year Award for outstanding performance.
Activities Co-ordinator
Carlton Court Care Home
Mar 2013 - Apr 2017 (4 years 1 month)
Encouraged residents with disabilities to participate in activities and created a varied program of leisure activities. Assisted residents during meal times and covered receptionist duties as needed, building strong rapport with residents.
IT Technician
Copland School
Jun 2006 - Jul 2012 (6 years 1 month)
Provided IT support to the school's IT system, logging and prioritizing support issues for staff and students. Developed strong working relationships and resolved IT issues effectively.
Education
Degrees, certifications, and relevant coursework
College of North West London
BTEC Level 2 in Door Supervision, Security
2021 - 2021
Completed BTEC Level 2 in Door Supervision, focusing on security protocols and practices.
College of North West London
BTEC Level 2 in CCTV Operation, Security
2021 - 2021
Completed BTEC Level 2 in CCTV Operation, focusing on public space surveillance techniques.
College of North West London
Level 1 Award in IT Systems Support, Information Technology
1998 - 2000
Earned a Level 1 award in IT systems support focusing on PC Maintenance.
Gayton High School
GCSEs, General Education
1991 - 1996
Completed GCSEs in Maths, Science, English Language, English Literature, and History.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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