Abdikafi Hassan
@abdikafihassan
I am an IT Helpdesk specialist skilled in Windows support and user training.
NetherlandsWhat I'm looking for
I am an IT helpdesk specialist with over a year of hands-on experience supporting Windows environments and Office 365 users. I deliver on-site and remote support, troubleshoot first- and second-line incidents, and write clear user guides to improve workflows.
I have worked in enterprise and e-commerce support settings, including roles at Onepilot and T-Systems, and completed IT and data management internships. I am comfortable with tools such as Freshdesk, TeamViewer, Remote Desktop and have basic Active Directory experience while supporting adoption processes and project-based work.
I work fluently in Dutch and English and seek roles where I can grow my technical skills while delivering service-focused support.
Experience
Work history, roles, and key accomplishments
Prepared and configured laptops, distributed devices to staff, authored user guides, and provided on-site end-user support to resolve technical malfunctions.
IT/Data Management
Kunst Centraal
Aug 2023 - Dec 2023 (4 months)
Transferred and organized datasets into Excel and verified data integrity to improve reporting accuracy; provided Excel support and guidance to colleagues.
Education
Degrees, certifications, and relevant coursework
Abdikafi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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