At Hemmersbach, I support Syngenta users in the Netherlands, handling incident tickets and service requests through ServiceNow from start to finish. I troubleshoot Windows issues in an AD and Entra ID environment and resolve many problems remotely.
I document recurring fixes, including a seven-step Windows Hello playbook that colleagues at other locations use to resolve tickets without escalating. I also trace misleading symptoms to their causes, such as identifying a wrong DNS record behind an offline SCCM server.
Before Hemmersbach, I provided freelance IT support to private clients, resolving Windows issues and helping with Microsoft 365, data recovery, and malware removal. At BCC, I supported retail and head-office users, managed tickets in TopDesk, and handled account and workstation issues.
Earlier, I supported Tele2 customers with mobile, broadband, and VoIP services, and worked at Amsterdam ArenA’s servicedesk during matches and events. I hold a Google Data Analytics Professional Certificate and have basic SQL, spreadsheet, and data visualization skills.
