At NTT DATA, I delivered first- and second-line support for enterprise client networks and managed incident lifecycles and service requests through ServiceNow. I also resolved hardware, software, application, and Windows issues.
At IFF (International Flavors & Fragrances) Netherlands, I provided onsite support across corporate, laboratory, and production facilities. I provisioned and deployed user devices, troubleshot network connectivity, and maintained conference room audiovisual systems.
At Infosys, I supported service desk and infrastructure operations, including identity controls, SCCM deployments, Citrix virtual desktops, and Cisco connectivity. I also created technical documentation and knowledge base articles for common issues.
